E20-920 Online Practice Questions and Answers

A company is designing their service catalog. They plan to manage access to offered services based on the job functions of their consumers. What is this an example of?

A. Role-based access control

B. Single sign-on

C. Security profiles

D. Resource monitoring

An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will:

Respond to infrastructure outages within 4 hours Offer multiple availability zones Ensure application up-time of 99.9% Provide monthly billing reports

Why would the public cloud provider disagree with these terms?

A. IaaS instances are virtual and therefore do not require a monthly bill.

B. Availability zones must span multiple cloud providers.

C. Application up-time is not the responsibility of other cloud provider.

D. Infrastructure outages are not the responsibility of the cloud provider.

You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities. What would you recommend?

A. Begin development of a self-service portal for the business to develop and deploy applications

B. Attempt to consolidate vendors of hardware and software running in the environment by simplifying workloads

C. Identify applications with workloads that run infrequently or that require boutique services for migration to the cloud

D. Initiate a cloud comparison initiative to compare the price of competing cloud alternatives

A company wants to deploy services in a new cloud infrastructure. A developer is helping the company design these services and has called upon a cloud automation engineer to help address some issues.

What issues does the developer hope to address?

A. Installation and configuration of the cloud orchestration server

B. Orchestration and automation of the manual, legacy processes

C. Orchestration and automation of the traditional development methods

D. Design and configuration of the cloud orchestration server

An IT organization for a medium sized grocery retailer is considering adopting ITaaS. They are interested in offering services to the lines of business through a service catalog. As a first step, they performed an inventory of all existing IT capabilities.

What would you recommend as a preferred approach to building services in their service catalog?

A. Dedicate resources to build perfect services that go beyond customer needs

B. Offer services that are of highest priority to IT in the service catalog

C. Use an agile, iterative way to quickly build services through a phased approach

D. Offer all IT capabilities as services to the customer to provide greater choice

The operations department of a major hosting provider is under pressure to deliver services more quickly. They have a large number of tools for managing IT technologies across the data center. Although investments in virtualization and automation have been made, it still takes months to provision basic IT services to meet new customer demands. Hence, the provider is considering offering cloud services.

What is a key focus area for driving higher operational efficiency and associated profits?

A. Re-design and strengthen the architecture to ensure that the components within the data center are modular and can be reused

B. Deliver customer services derived from an approved set of standardized service templates, establish change control to manage the life cycle of the templates

C. Provide a custom capability for each customer based on analysis of the application architecture; use shared services where possible

D. Deliver custom services using automation tools, apply change control to the tools to minimize change; develop reusable components to build environments

In a hypothetical future scenario, a small toy company wants to create a few small gifts for employees who have performed well throughout the year. The gifts will be different every year and will change color depending on the stock price and social media sentiment of the company. The company wants to manufacture these gifts in-house.

What emerging 3rd Platform technologies enable the desired capabilities?

A. Big data analytics, Internet of Things, and sensor networks

B. Sensor networks, big data analytics, and augmented humans

C. Internet Of Things, sensor networks, and maker machines

D. Internet of Things, maker machines, and big data analytics

An organization wants to provide IaaS capabilities in a hybrid cloud. They have the following requirements:

-Each line of business must have access to its own services

-Templates will be shared

-Service templates should be as generic as possible

-Data encryption should be provided for only services that require it

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Each instance should use Microsoft Active Directory for authentication

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Each instance should have the latest OS patches applied

How can these requirements be addressed in a cloud design?

A. Add a single shared template to the service catalog Provide orchestration workflows to create a tenant and then instantiate and customize instances Provide orchestration workflows to enable data encryption and authentication Enable a configuration manager policy for OS updates

B. Configure multiple tenants in the service catalog Add a single template to the service catalog Provide orchestration workflows enabling instance creation, customization and tenant assignment Provide orchestration workflows enabling data encryption and authentication Enable a configuration manager for OS updates

C. Add one template to the service catalog with encryption enabled Provide orchestration workflows to instantiate and customize instances Provide orchestration workflows to enable authentication Enable a configuration manager policy for OS updates and tenant configuration

D. Configure multiple tenants in the service catalog Add a single shared template to the service catalog Provide orchestration workflows enabling data encryption and authentication in the template Provide orchestration workflows enabling instance creation, customization and tenant assignment Enable a configuration manager policy for OS updates

An online retailer has been experiencing tremendous growth in the past two years. Until now, they have been using a private cloud architecture to run their online business. In order to support the growth, they have decided to invest in hybrid cloud services.

What is a primary consideration when moving to a hybrid environment?

A. Service architecture is simplified

B. Service costs are high

C. Software licensing a very complex

D. Service consumption is low

A financial organization recently deployed a private cloud. They also are planning to use public cloud services to meet their business application demands. They need to implement a measured services and chargeback methodology.

Based on best practices, which solution provides accurate and transparent reporting to the consumer?

A. Use a mash-up of the internal private cloud and the public cloud metrics

B. Deploy an internal tool to measure the private cloud metrics and use an independent tool to measure public cloud metrics

C. Deploy an internal tool to measure the private cloud metrics and use public cloud vendor-specific tool to measure the public cloud metrics

D. Use public cloud vendor-specific tool to measure both the public and private cloud metrics to get more visibility.