Which two statements are correct regarding an approval process? (Choose two.)
A. An approval action defines the result of record approval or rejection.
B. An assignment rule defines the approver for each process step.
C. The approval history related list can be used to track the process.
D. A delegated approver can reassign approval requests.
Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue ?North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue ?World.
What solution will satisfy this requirement?
A. Using a Trigger, change the owner of Cases outside the US to Queue ?World.
B. In Case Support Settings, change Default Case Owner to Queue ?World.
C. In an Active Case Flow, change the name of the Queue to World.
D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue ?World.
Universal Containers wants to proactively alert each of its sales team users 30 days before their account renewal is due. To do this, a `required' custom account date field named `Renewals' has been created to hold the accounts' Renewal date. The default is one year from `Create Date'. A validation rule ensures the date value entered is at least 30 days into the future. An Email alert and Email template has been created and is set to be delivered to the Account Owner recipient.
What kind of workflow action is needed to complete this requirement?
A. Time-Triggered Workflow Action
B. Time-Dependent Workflow Action
C. Date-Triggered Workflow Action
D. Date-Dependent Workflow Action
Under which three conditions should a validation rule be used to prevent invalid data? (Choose three.)
A. When records are deleted by a user.
B. When records are imported.
C. When records are submitted using web-to-lead.
D. When records are updated by a workflow rule.
E. When records are edited and saved by a user.
When creating a new user, which two items must the Administrator ensure before saving the new user record? (Choose two.)
A. Username is added to the Active User Log.
B. Username is in the format of an Email Address.
C. Username is identical to the User's Email address.
D. Username is unique across all Salesforce Orgs.
A Lightning for Outlook layout can be assigned to which two options? (Choose two.)
A. User
B. Role
C. Profile
D. Team
When converting a lead, how can an administrator capture custom lead data on the converted contact?
A. Use the lead conversion wizard to select the fields.
B. Map custom lead fields to custom contact fields.
C. Use the data loader to move the custom lead data.
D. Map custom lead fields to standard contact fields.
Sales management at Universal Containers needs to display the information listed below on each account record. Amount of all closed won opportunities Amount of all open opportunities
What feature should an administrator use to meet this requirement?
A. Calculated columns in the related list
B. Cross-object formula fields
C. Workflow rules with field updates
D. Roll-up summary fields
Which three types of customization should be done on Activities (tasks and events)? (Choose three.)
A. Workflow Rules
B. Custom Fields
C. Validation Rules
D. Field tracking
E. Assignment Rules
A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?
A. Merge leads function
B. Validation rules
C. Data loader
D. Data import Wizard