CSTE Online Practice Questions and Answers

One of the key concepts of a task force is that the leader be an expert in leading groups as opposed to an expert in a typical area.

A. True

B. False

Deming's Fourteen Points for Management can be summed up by:

A. Create constancy of purpose by breaking down barriers between departments

B. Cease dependence on inspection to achieve quality

C. Stop focusing on judgment results and start focusing on improvement of processes

D. Improve constantly and forever the system of production and service to improve quality and productivity and to decrease costs

Inspections may or may not involve the author of the work product.

A. True

B. False

Which of the processes includes all activities of the performing organization that determines policies and responsibilities of a project?

A. Performance quality control

B. Performance plan management

C. Project quality management

D. Quality control management

Productivity is increased if value is added to a product.

A. True

B. False

A non sampling error relates to the sample properly reflecting the true characteristics of the population.

A. True

B. False

Achieving quality requires:

A. Exceeding the customer's expectations

B. Focusing on the customer

C. Meeting all the definitions of quality

D. All the above

E. Understanding the customer's expectations

For most projects, a little analysis shows that there are two distinct activities involved:

A. The removal of defects

B. The assessment of program quality

C. Application of technology to critical tasks

D. A and B Above

Competitive and benchmark data are essential for planning quality leadership because they make possible clear and objective quality comparisons.

A. True

B. False

About the Malcolm Baldridge National Quality Award, identify the incorrect statement about the implementation of the strategies.

A. Understanding of the strategies for quality excellence

B. Understanding of the requirements for quality excellence

C. Sharing of information on successful strategies and on the benefits derived

D. Awareness of quality as an increasingly important element in competitiveness