CSA Online Practice Questions and Answers

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A. Service Catalog variables can only be used in Record Producers

B. Service Catalog variables can only be used in Order Guides

C. Service Catalog variables cannot affect the order price

D. Service Catalog variables are global by default

What is a Record Producer?

A. A Record Producer is a type of Catalog Item that is used for Requests, not Services

B. A Record Producer creates user records

C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

A. Star

B. Clock

C. Application

D. Funnel

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

A. service_desk

B. impersonator

C. admin

D. incognito

When managing tags, you can adjust who is able to see iL What are the visibility options? Choose 3 answers

A. Admins

B. Everyone

C. Groups and Users

D. Roles and Permissions

E. Me

The customer has asked that your change the default layout of the task list.

1.

Number

2.

Task Type

3.

Parent

4.

Short Description

5.

Assignment Group

6.

Assignment

7.

Updated

After navigation to the list, where would you click, to meet this requirement?

A. Right click on any column header, Context menu > Configure > List Layout

B. Right click List Gear icon > Configure > Columns

C. Click List Context Menu >Personalize List

D. Click List Context Menu > Configure Columns

Which role can manage multiple knowledge bases?

A. knowledge_base_admin

B. kb_admin

C. sn_kb_admin

D. knowledge_admin

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

A. There is a business rule, excluding Bob.Smith from any approvals.

B. Bob Smith does not have a delegate set up on his account,

C. The Bob Smith user account, does not have a manager specified.

D. The manager does not have a delegate assigned,

E. Bob Smith is a VIP.

How would you describe the relationship between the incident and Task table?

A. Incident table has a many to many relationship with the Task table.

B. Incident table has a one to much relationship with the Task table.

C. Incident table is extended from task table.

D. incident table is related to the Task table via the INC number

E. incident table is a database view of the Task table

Which tables are available by default in a ServiceNow instance? Choose 3 answers

A. User

B. Incident

C. Item

D. Issue

E. Project

F. Task