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Vendor: Salesforce
Exam Code: CRT-261
Exam Name: Certification Preparation for Service Cloud Consultant
Certification: Service Cloud Consultant
Total Questions: 253 Q&A
Updated on: Nov 20, 2024
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A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue?
A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline.
B. Add development resources to the project team to build out the additional requirements.
C. Adjust the project scope to accommodate new requirements and continue with the original project schedule
D. Document the requirements gap and communicate development options to the project team
What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)
A. Replaces the need for an email channel
B. Eliminates tracking of customer entitlements
C. Uncovers gaps in the knowledge base
D. Reduces incoming call volume
Universal Containers is changing their case management system to Salesforce. All active accounts, contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for go- live. Which approach should the Consultant use for data migration?
A. Prepare, Plan, Text, Execute, Validate
B. Prepare, Plan, Validate, Execute, Text
C. Plan, Prepare, Test, Execute, Validate
D. Plan, Prepare, Validate, Execute, Text
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