CRT-211 Online Practice Questions and Answers

Recruiters at Universal container uses the position object to enter and track new position. They are required to select existing salesforce user in hiring manager field. what type of relationship exist between position and user object?

A. Master Detail

B. Hierarchical

C. Junction

D. Lookup

A user is trying to access content in a library but is receiving an insufficient privileges message. How should the administrator troubleshoot this issue? Choose 2

A. Determine if the user has been granted viewer permission to the content

B. Determine if the user has been granted "Viewer" permission to the library of interest

C. Determine if the user's profile has the Salesforce CRM Content user permission enabled

D. Determine if the user's record has the Salesforce CRM Content user permission enabled

What are the similarities of customizable and collaborative forecasting? Choose 2

A. Quotas

B. Territory Management

C. Submit Forecast

D. Monthly and Quarterly Forecasts

What is a capability of Territory management? Choose 2

A. The ability to use account criteria to expand a private sharing model

B. Territory hierarchy replaces the role hierarchy for sharing

C. Support for complex and frequently changed sales organization structures

D. The ability to use opportunity criteria to expand a private sharing model

What permission is needed if you need to merge accounts with related opportunities and cases?

A. Delete and Edit on Account, edit on opportunities

B. Delete on Account, Edit on Opportunity and Cases.

C. Edit on Account, Edit and Delete on opportunities.

D. Edit and Delete on Account, Edit on Opportunity and Cases

Universal Containers wants to track expense reports and expense line Items. Values from expense line item records need to be aggregated and displayed on the expense record. What type of relationship should an administrator use to ensure that expense line items can be aggregated?

A. Roll-up summary

B. Lookup

C. Master-Detail

D. Hierarchical

What password option is available for the administrator to set on content deliveries? Choose 3

A. Password protection is optional and defaults to OFF

B. Administrator provided default password

C. Password protection is optional and defaults to ON

D. Password complexity rules

E. Password protection is required

What are the types of Pricebook? Choose 2

A. Master Price

B. List Price

C. Standard

D. Discount

What is allowed with Territory Management and the territory hierarchy but NOT with the standard Role Hierarchy? Choose 2

A. Grant access to records regardless of ownership

B. Allow multiple forecasts for each user

C. Allow visibility into direct reports' records for management

D. Grant access to related records based on account sharing

Universal Container has set up a picklist dependency between Region and Zone on the Account object. The Sales manager has requested that when a user selects a region, a zone must also be selected. How can this be achieved?

A. Set default values for both picklist fields

B. Create a validation rule using IsPickVal().

C. Make the Zone field required on the page layout

D. Make both picklist fields required at field level