COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Answers

What permission(s) would you assign a community manager?

A. Communities Administrator

B. Setup and Create Portals

C. Manage Community Settings

D. Create and Setup Communities

E. Manage Portals

Why would you modify the Head Markup of a Salesforce Community? [Choose 3]

A. To add Custom JavaScript blocks

B. To add SEO meta tags

C. B and C

D. To modify the community colour palate

E. To add References to external JavaScript files

F. To enable single sign on

Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages.

Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers

Select one or more of the following:

A. Enable multiple languages in the Knowledge language settings

B. Set up Translation Workbench and ensure translators are assigned

C. Use the language selector component to let users select their preferred language

D. Embed a link to Google Translate all pages

E. Set up custom URLs to route users from country domains to the correct Community pages

What features are you able to take advantage of in the Topic Management section of the Community Manager?

A. Create, Merge, Rename and Delete Topics

B. Define Knowledge Articles that will be displayed against each topic

C. Assign Featured and Navigational Topics

D. Assign Featured Topics Only

E. Assign Navigational Topics Only

The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community licence, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases.

How should internal users see these Cases?

A. Use the role hierarchy

B. Use a Public Group

C. Use a Sharing Set

D. Use a Share Group

Northern Trail Outfitters is launching a Community with the following requirements:

Branding requirement is limited to the company logo.

Community should be available on desktop. Mobile responsive is not needed. Community users should

have access to reports and dashboards. Community users should be able to view their invoices, which are

saved as external objects in Salesforce.

Which template should the Salesforce Admin use to build this Community?

A. Salesforce Tabs + Visualforce Template

B. Aloha Template

C. Kokua Template

D. Napili Template

Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.

What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

A. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.

B. Edit the Account record detail page, remove the components NOT needed, and publish.

C. Make a copy of the Account detail object, remove the components NOT needed, and publish.

D. Create a standard page, add the Account record detail component, and publish.

A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case.

What should the Community Cloud consultant use to distribute the Lightning Bolt solution?

A. Managed Package

B. Metadata API

C. Change Set

D. Unmanaged Package

Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?

A. Use the Case object with full layout, return five records, and use the "My Cases" list view.

B. Use the Case object, return five records, use the "My Cases" list view, and disable public access.

C. Use the "My Cases' list view with compact layout, return five records, and disable public access.

D. Use the Case object with compact layout, retum five records, and use the y Cases" list view.

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rules are required to accommodate all of the criteria?

A. 5

B. 6

C. 8

D. 18