COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Answers

A Community Admin is planning to add users and wants to send a welcome email for the community. Which three checks must the Community Admin perform?

A. Make sure the users have their profiles established in the community

B. Make sure the community is in Published status

C. Make sure the community is in Active status

D. Set the community in preview status to review before changing it to Active status

E. Set the email check box option at the community level

Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

A. Users with the High Volume Customer Portal license.

B. Users with the Customer Community license.

C. Users with the Lightning External App license.

D. Users with the Customer Community Plus license.

Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members.

Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

A. Assign the "Moderate Communities Feeds" permission to these members.

B. Activate a moderation rule for certain members.

C. Assign the "Moderate Communities Files" permission to these members.

D. Activate "Allow Members to Flag" for certain members.

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?

A. Community Settings

B. Community Builder

C. Force.com Sites

D. Site.com Studio

Unauthenticated users are unable to some articles on a Universal Containers Community. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?

Select one or more of the following:

A. Check the article type permissions on the guest user profile

B. Enable public access for the Community in setup and the Guest user profile

C. Create a new data category specifically for guest users to display articles

D. Create a featured topic in the Community builder to display articles

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?

Select one or more of the following:

A. Update the setting to Public Visibility for all Community pages

B. Enable "Give access to public API requests on Chatter"

C. Update the setting to "Allow access without login"

D. Enable the "Public can access the community" checkbox

Universal Containers needs a Community for distributors who manage their sales with the following requirements: ?Each distributor has multiple users. ?Users within the same distributor should be able to talk with each other. ?Users should NOT be able to talk with users from other distributors. ?The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?

A. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private

B. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility

C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users

D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private

Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

A. Use Google Analytics to generate the adoption report

B. Install the Salesforce Community Management AppExchange package

C. Install the Wave dashboards for Communities

D. Use Data Loader to download the user data to generate a pivot table in Excel

What are the four stages of the Community Roll-out framework?

A. Plan > Develop > Test > Review

B. Design > Implement > Grow > Review

C. Create > Communicate > Design > Implement

D. Analyse > Design > Implement > Maintain

E. Establish > Manage > Measure > Engage

Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?

Choose 3 answers

Select one or more of the following:

A. Enter a description of the recommendation

B. Select a custom recommendation channel in the Marketing Cloud

C. Click "upload image" to include an image with your recommendation

D. Connect to the Einstein recommendation API

E. Enter a label for the button in the recommendation