CIS-FSM Online Practice Questions and Answers

Reactive, Planned, and Predictive are examples of what?

A. Work order templates

B. Field service products

C. Field service models

D. ServiceNow maturity levels

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

A. The parts scheduling plugin is activated

B. The Reserve parts in agent stockroom configuration option is enabled

C. The field agent has preferred stockrooms defined

D. The part is available in the agent's personal stockroom

E. The part is available in the assignment group's stockroom

Map page markers, map filters, and map data are key components of what?

A. Territory Management

B. Geolocation

C. Dispatcher Workspace

D. Advanced Map Pages

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

A. Agent Location History Map

B. Territory Management

C. Dispatch Map

D. My Dispatch Queue

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

A. Dynamic scheduling

B. Manual task assignment

C. Auto-assignment

D. Workflow task assignment

If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

A. Latitude and longtitude for Google Maps API

B. Private Key and Client ID for Google Maps API

C. Geocoding for Google Maps API

D. Distance Matrix for Google Maps API

As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?

A. Task ordering rule

B. Task filter

C. Un-assignment constraint

D. Matching criteria

What can customers use on the service portal to view and select available service windows?

A. Genius bar

B. Request catalog

C. Appointment booking

D. Agent calendar

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

A. Configure custom assignment rules

B. Configure the rejected technician duration system property

C. Configure unassignment constraints for dynamic scheduling

D. Configure agent task rejection preferences

Which operational role is responsible for managing field agent skills?

A. wm_admin

B. wm_dispatcher

C. wm_qualifier

D. wm_manager