CAT-180 Online Practice Questions and Answers

Which code calls a web form?

A. Resource ID

B. Resource name

C. Resource pointer

D. Resource reference

Which parts comprise the Central Management Console (CMC) home page? (Choose three)

A. Define

B. Manage

C. Navigate

D. Organize

E. Users and Groups

Which features characterize CA Workflow? (Choose three)

A. It includes inherent security.

B. It is only used for manual tasks.

C. It is external to CA Service Desk.

D. It is used for well defined processes.

E. Users need to be Analysts in CA Service Desk.

Which function can you perform with Web Intelligence?

A. Link reports with other data on the Internet.

B. Create basic reports easily without writing queries.

C. Check that your reports have the appropriate rights set.

D. Obtain greater control over reports by writing advanced queries.

The CA Service Desk Universe supports: (Choose three)

A. security maintenance

B. report server setup only

C. multiple databases and multiple languages

D. data retrieval with knowledgeof the object or database layer

E. job scheduling and linkage of delivered reports to theCA Service Desk user interface

When creating archive and purge rules, you can use the Additional Query field to: (Choose two)

A. create new configuration option name objects.

B. build a query using drag-and-drop functionality.

C. refine the selection criteria beyond the basic configuration object name.

D. use more detailed archiving to separate files for organizations and tenants.

What is the purpose of multiframes?

A. To build forms

B. To create tabs in CA Service Desk

C. To add Free-Standing Cells to reports

D. To customize dashboards in InfoView

Out-of-the-box (OOTB), which roles have reports populated in their report web forms? (Choose two)

A. Managers

B. Administrators

C. Level 1 Analysts

D. Level 2 Analysts

Which characteristic applies to bad-balancing clusters?

A. Some computers only start if others fail.

B. Computers must be stored at different locations.

C. Requests for processing are distributed across computers.

D. All computers use Redundant Array of Independent Disks (RAID) technology.

Which language are macros related to Service Level Agreements (SLAs) written in?

A. PL/I

B. PERL

C. SPEL

D. Visual Basic