C_TCRM20_73 Online Practice Questions and Answers

Which of the statements below is true for call lists?

Please choose the correct answer.

Response:

A. Calls lists have to be processed by organizational units.

B. Call lists have to be activated before processing is possible.

C. Call lists have to be maintained using CRM Marketing functions.

D. Call lists have to contain interactive scripts.

Which of the following business transactions can be created within SAP CRM?

There are 3 correct answers to this question.

Response:

A. Sales Order

B. Purchase Order

C. Service request

D. Delivery

E. Problem

Which of the following are possible sources in access sequences used in partner determination?

There are 2 correct answers to this question.

Response:

A. Buying center

B. Target groups

C. Business partner relationships

D. Preceding transactions

What could MDM assist with?

There are 2 correct answers to this question.

Response:

A. Harmonizing product data.

B. Configuration the IMG in multiple source system.

C. Handling duplicate customer records.

D. Handling multiple ABAP lines of code.

A Service order can have which of the following items? There are 4 correct answers to this question. Response:

A. Service

B. Service part

C. Miscellaneous

D. Sales

E. Tool

Which of the following statement is correct for SAP CRM Product Master?

There are 2 correct answers to this question.

Response:

A. One product can have one relationship only.

B. Competitor product can be maintained in SAP CRM.

C. Additional data that is maintained under CRM data using set types and attributes can be replicated to SAP ECC via middleware.

D. You can maintain your own categories and hierarchies in CRM.

You have been asked to solve a CRM middleware problem. Business partners created in SAP CRM are not being transferred to SAP ERP. What would you do to solve the problem?

There are 3 correct answers to this question.

Response:

A. Check number range assignments in SAP ERP and SAP CRM.

B. Check mBDOC processing in SAP ERP.

C. Check erroneous BDOC messages in SAP CRM.

D. Check RFC connections.

Which of the following settings within the action processing determines when an action should be

processed (e.g. `immediate', `when saving' or `using selection report')

Please choose the correct answer.

Response:

A. Processing time

B. Start Condition

C. Schedule Condition

D. Processing Type

Account classification can be used to classify your account according to any criteria you choose. In that

context, which of the following statements is correct?

There are 3 correct answers to this question.

Response:

A. Account classification influences the header fields that are displayed withinan account.

B. Classification categories are fixed and cannot be enhanced.

C. To each classification category, any number of criteria and attributes can beassigned.

D. To each classification category, a fixed number of criteria and any number ofattributes can be assigned.

Synchronisation to mobile clients is managed through which of the following?

Please choose the correct answer.

Response:

A. Administration console

B. Mobile application studio

C. Administration Guide

D. Mobile Dev studio