C_TCRM20_72 Online Practice Questions and Answers

Which of the following can you create using the Application Enhancement Tool?

Note: There are 2 correct answers to this question.

A. Calculated fields

B. Database tables

C. Enhancement spots

D. Component enhancements

Your customer wants the invoicing of SAP CRM sales orders to be performed by CRM Billing. Where do you determine that billing takes place in SAP CRM and not in SAP ERP?

A. Item category of the sales transaction item

B. Transaction type of the sales transaction

C. Middleware parameter

D. Leading transaction category of the sales transaction

You need to specify which units are responsible for creating billing documents in your organization. How can you achieve this?

A. Set specific sales organizations as billing units within the organizational model.

B. Set up a billing unit as a CRM business partner with the role "billing unit."

C. Create specific objects called "billing units" within the organizational model.

D. Assign billing units to the customers.

Which assignments do you have to make in Customizing when setting up the condition technique for pricing?

Note: There are 3 correct answers to this question.

A. Assignment of condition types to access sequence

B. Assignment of condition tables to access sequence

C. Assignment of condition types to pricing procedure

D. Assignment of access sequence to pricing procedure

E. Assignment of access sequence to condition type

A customer plans to implement CRM Field Applications.

Which of the following functions and features are available on the customer's laptop without connecting to the back-end system?

Note: There are 3 correct answers to this question.

A. Determination of prices and discounts

B. Determination of product availability

C. Maintenance of calendar entries

D. Creation of outbound deliveries

E. Creation of quotations

For what purpose would you use account hierarchies?

Note: There are 2 correct answers to this question.

A. Account classification

B. Pricing

C. Contract management

D. Reporting

In Account Management in SAP CRM, number assignment is determined by which of the following objects during account creation?

A. Account classification

B. Business partner category

C. Grouping

D. Role

Through a marketing campaign call list, an agent made a call to a prospect, who expressed interest.

Which transaction types can the agent use to capture the prospect's interest?

Note: There are 2 correct answers to this question.

A. Quotation

B. Opportunity

C. Activity

D. Lead

What do you have to do to execute a marketing campaign?

Note: There are 2 correct answers to this question.

A. Release the action "Execute campaign"

B. Set the status to "released".

C. Assign a product to your campaign.

D. Assign a target group to your campaign.

Which of the following functions related to SAP CRM processes are only available in SAP ERP?

Note: There are 2 correct answers to this question.

A. Billing

B. Financial Accounting

C. Business Partner Management

D. Logistics Execution System