C_C4HCX_04 Online Practice Questions and Answers

What are some of the machine learning capabilities in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Customer identification

B. Language translation

C. Warranty determination

D. Ticket categorization

What are some of the key features of SAP Customer Identity and Access Management (SAP CIAM) for B2B solutions? Note: There are 3 correct answers to this question.

A. Policy-based access control

B. Organizational management

C. Access management

D. Delegated administration

E. Identity management

You are implementing SAP Commerce Cloud for your B2B customers. What are some of the benefits of using a Spartacus storefront to do this? Note: There are 3 correct answers to this question.

A. Progressive Web app (PWA)

B. Extensibility

C. Coupled platform

D. All Web browsers are supported.

E. Upgradable components

Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.

A. Lifecycle campaigns for large contact lists

B. Building activities and event-driven journeys

C. Campaigns based on lifecycle data activities

D. Recurring campaigns and prescheduling

E. Immediate reactions to customer behavior

A company in the consumer products industry needs to manage their customer visits. Which of the following features are relevant to achieve this? Note: There are 2 correct answers to this question.

A. Quote management

B. Perfect store

C. SAP Predictive Analytics

D. Routes

Which of these lists of objects can be transported into SAP Sales Cloud and SAP Service Cloud?

A. Adaptation Objects, Business Roles, Key User Extension Fields, Surveys, Workflow Rules

B. Adaptation Objects,Routing Rules, Key User Extension Fields, Customer Master Data, Workflow Rules

C. Adaptation Objects, Business Roles, Key User Extension Fields, Customer Master Data, Workflow Rules

D. Adaptation Objects,Configuration, Key User Extension Fields, Customer Master Data, Workflow Rules

You want to create a solution that will provide a flexible mechanism for assessing fraud risk during order placement. The rules for the fraud check may change from time to time according to business needs. Which of the following is a Kyma runtime component you would use to implement this use case?

A. BAPI

B. Service catalog

C. Application connector

D. Serverless

You are executing the source-to-pay end-to-end process. What are the critical areas you always need to evaluate? Note: There are 2 correct answers to this question.

A. End-to-end customer experience

B. Intelligent procurement

C. Workforce engagement

D. Sourcing process

You are designing an integration landscape for a target organization and you are using SAP Integration Suite as your integration platform as a service (iPaaS). Which services are included in SAP Integration Suite Cloud Foundry offering? Note: There are 3 correct answers to this question.

A. SAP S/4HANA Cloud

B. SAP API Management

C. SAP Process Integration

D. SAP Integration Advisor service

E. SAP Event Mesh

Which of the following is a feature of SAP Master Data Integration?

A. Data consolidation

B. Data distribution

C. Central data governance

D. Data quality management