C_C4H320_02 Online Practice Questions and Answers

What does the Assisted Service Module enable a customer sales and service agent to do? (3)

A. View or edit the customer's cart using the 360 degree customer view

B. Create a new customer account on the customer's behalf

C. Override the rules of a promotion on behalf the customer

D. Search for a customer's account or session

E. Create a voucher on behalf of the customer

What are key features of the SAP Commerce Rule Engine? (2) A. It provides a BackOffice interface to trigger the rule execution

B. It provides a BackOffice interface to create new conditions

C. It provides a centralized repository of rules

D. It provides separation of data and logic

In SAP Commerce, where can you configure Availability to Promise? (1)

A. In the BackOffice Order Fulfillment Cockpit

B. In the BackOffice Administration Cockpit

C. In the BackOffice Adaptive Search Perspective

D. In the BackOffice Customer Support Cockpit

Which user interfaces can be used to change prices? (2)

A. BackOffice Administration Cockpit

B. SmartEdit

C. BackOffice Product Cockpit

D. BackOffice Customer Support Cockpit

What does the order fulfilment process do? (2)

A. Loads XML format definitions based on standard Business Process Model and Notation (BPMN)

B. Manages and controls an order through all stages in the system once it has been placed

C. Creates a support ticket on behalf of a customer

D. Pre-processes orders and splits them into consignments if necessary

Who is the typical user of the type system? (1)

A. Product manager

B. A developer

C. Purchasing manager

D. Marketing manager

What is a variant product? (1)

A. product representing one purchasable version of a base product

B. A product template configurable via SAP Configure, Price, and Quote

C. A product template configurable via SAP Commerce, bundling module

D. A product representing multiple purchasable versions of a base product

What catalog versions are provided out-of-the-box for each catalog in SAP Commerce? (1)

A. One staged catalog version and multiple online catalog versions

B. One staged catalog version and one online catalog version

C. Multiple staged catalog versions and multiple online catalog versions

D. Multiple staged catalog versions and one online catalog version

You want to acid changeable product attributes which are NOT used in the business logic. How would you do this? (1)

A. By customizing the standard type system

B. By creating classifying categories and feature lists

C. By extending the type system

D. By creating product categories and feature lists

Which of the following are out-of-the-box features of the GDPR support in SAP Commerce? (3)

A. Order tracking

B. Personal data reporting

C. Breach notification

D. Consent management

E. Data retention/deletion