C9560-659 Online Practice Questions and Answers

Which two database servers are supported by IBM SmartCloud Control Desk installation? (Choose two.)

A. Sybase

B. MySQL

C. Informix

D. IBM DB2

E. Microsoft SQL server

What is the purpose of domains within IBM SmartCloud Control Desk?

A. To allow global searches across areas of an organization

B. To specify ownership of a set of objects within the product

C. To separate configuration items and assets into geographical areas

D. To maintain a value list that can be used in fields within the product

Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)

A. Incident Management

B. Release Management

C. Security Management

D. Service Level Management

E. Service Request Management

Where can a user find the application to manage authorized assets?

A. Assets module, Assets application

B. Assets module, Authorized Assets application

C. IT Infrastructure module, Reconciliation application

D. IT Infrastructure module, Authorized Assets application

Why would an IBM SmartCloud Control Desk user have two Start Centers?

A. The user belongs to two person groups.

B. The user belongs to two security groups.

C. Two Start Centers are assigned to the person group that the user belongs to.

D. Two Start Centers are assigned to the security group that the user belongs to.

An end user is able to access asset records in site A but not in site B. What are two possible causes? (Choose two.)

A. Data restriction is configured.

B. Site B is not authorized to the user.

C. Site B is not assigned in person groups that the user is in.

D. Site B is not authorized in security groups that the user is in.

E. Security groups that the user is in are not authorized for the Asset application.

What are two virtual machine images that must be deployed to implement the IBM SmartCloud Control Desk VM Image solution? (Choose two.)

A. IBM DB2 virtual machine

B. IBM Tivoli Directory Server virtual machine

C. Administrative Workstation virtual machine

D. IBM Tivoli Integration Composer virtual machine

E. IBM WebSphere Application Server virtual machine

Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?

A. Incident

B. Report an Issue

C. Service Request

D. Self Service Center

For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?

A. In the Logging application, select Action> Manage Appenders, add a new row, fill in File Name, File Size, and Index.

B. In the System Properties application, select Action > Manage Logging, add a new row, fill in File Name, File Size, and Index.

C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.

D. In the System Properties application, select Action > Manage Appenders, schedule to run every 24 hours, fill in File Name, and File Size.

Which application is used in IBM SmartCloud Control Desk to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?

A. Actions

B. Automation Scripts

C. Activities and Tasks

D. Service Level Agreements