The cluster Use management provides information about the reliability of the business data. For which process is this input?
A. Business data management
B. Demand management
C. Contract management
What is an objective of the process Change management?
A. making the correct decisions on the implementation of changes to the information provisioning
B. detailed monitoring of the progress of the changes
C. managing the implementation of the changes
What is an example of a change in terms of business information management?
A. installing Microsoft Word on a PC
B. entering a new user in an information system
C. adding a new data-item to a form as a result of a reorganization
A marketing campaign has been planned by the sales and marketing department of the end user organization. Sales and marketing expects that the number of customers in the customer database will increase by 35%. Which process should act on this information?
A. Operational supplier management
B. Transition
C. Change management
Which activity is within the scope of the management processes?
A. managing projects that change the information provisioning
B. monitoring how the information system is functioning
C. formulating the policy with respect to the content of the information provisioning
Which main activity occurs within all Management processes?
A. administrating
B. checking
C. operation
What is an important role for business information management in an organization?
A. ensuring the continuity of the information provisioning
B. modifying a functional design of an application
C. resolving a disturbance in the technical infrastructure
What is not an activity of the process Prepare transition?
A. instruction of end users regarding the use of the changed information provisioning
B. execution of automated data conversions
C. preparation of business information managers regarding the changed information provisioning
Which Management process is responsible for monitoring how many hours have been worked?
A. Contract management
B. Financial management
C. Planning and resource management
Which call can be completely dealt with by End user support?
A. "Application X is slower than usual."
B. "There's an error message about the printer on my screen."
C. "I can't remember how I can change currency in this application."