BH0-005 Online Practice Questions and Answers

Which of these elements is part of the taying there stage of implementation?

A. Occasionally completing surprise or ad hoc reviews and audits

B. Continuously emphasise the importance of the SAM process to all ICT and business personnel

C. Developing and measuring metrics that demonstrate continuous improvement and year on year trend

D. Selecting, testing and deploying new or updated SAM tools.

Which of the following BEST describes the process of license novation?

A. SAM team must inform re-seller that license has been transferred to another department.

B. Software manufacturer allows usage rights to be changed.

C. Software manufacturer allows ownership in unwanted software licenses to be sold to another organisation

D. Software manufacturer allows the transfer of software licenses and contracts when an organisation reforms itself or restructures.

As part of the taying there phase of implementation, it is essential that SAM processes are institutionalised and become part of what?

A. Everyone's everyday job

B. Standard operating procedures.

C. ICT

D. Project planning.

Which of the following questions would you ask when considering if you are prepared for implementing SAM?

1.Has the sponsorship for the SAM project been committed to at a senior management or board level? 2.Has the profile of SAM been raised within the organisation and is the SAM culture developing? 3.Has the budget been approved?

A. 1 and 3

B. 2 only

C. 1 and 2

D. 2 and 3.

Which of the following should be included in the Business Case documentation?

1.Recommended Implementation Plan 2.Business requirements and expected benefits 3.Executive Summary 4.Assessed alternative solutions

A. All

B. 2, 3 and 4

C. 1, 2 and 4

D. 1, 2 and 3.

Which one of these organisations is responsible for ensuring that the software in use is genuine?

A. Original Equipment Manufacturer

B. Publisher

C. Software reseller

D. None, the onus is on the user organisation.

An organisation software policy should include information in many areas.

1.The use of illegal or pirated software 2.The copying of software 3.The selection and evaluation process

4.A list of all users

Which of the above areas should be included?

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A. All of them

B. 1, 3 and 4 only

C. 1, 2, and 3 only

D. 2, 3 and 4 only

Which of the following does ITIL recommend the use of for the management of software assets?

1.Definitive Software Library 2.Configuration Management Database

A. 1 only

B. 2 only

C. Neither

D. Both.

What is the MOST essential activity that should be done after the Business Case is approved and is often overlooked?

A. Continue to sell the business case to users

B. Communicate project progress

C. Show stakeholders the results

D. Include interested parties in the project kick off meeting.

Which of the following organizations would you LEAST expect to contact for advice on SAM?

A. BSA

B. BSI

C. FAST

D. itSMF.