APPLE-DEVICE-SUPPORT Online Practice Questions and Answers

Correct Answer: B

Explanation: According to the Apple Device Support Reference Materials, you can go to Settings > General > Profiles and Device Management to see if an iPad has an MGM solution installed1. MGM stands for Mobile Device Management, which is a way for organizations to manage and secure their devices remotely2. If an iPad has an MGM solution installed, you will see the name of the organization and the configuration profile under the Profiles and Device Management section1. The other options, A, C, and D, are not correct because they are not related to MGM settings. Privacy and Security > Device Management is not a valid path in the iPad settings3. Privacy and Security > Analytics and Improvements is a section where you can choose to share diagnostic and usage data with Apple or app developers4. General > VPN and Device Management is a section where you can configure VPN settings and view device management information5. References: 1: About Apple device supervision - Apple Support, Section "Manual supervision using Apple Configurator for Mac (iPhone, iPad, and Apple TV)". 2: Mobile Device Management (MDM) - Apple Support 3: Privacy settings on iPhone - Apple Support 4: Share analytics, diagnostics, and usage information with Apple on iPhone - Apple Support 5: VPN settings overview for Apple devices - Apple Support

Correct Answer: A

Explanation: Activities is a feature in Console that allows you to view log messages grouped by the activity they are associated with. This helps you focus on specific log messages and allows for a more complete analysis of your Mac. To view activities in Console, you need to click the Activities button in the toolbar (or use the Touch Bar). If the Activities button is dimmed, you need to click Start in the toolbar first. You can then select an activity to see the log messages for that activity, expand or collapse child activities, and view the details of an activity. References: = View activities in Console on Mac; Apple Device Support Exam Prep Guide, page 11.

Correct Answer: B

Explanation: Magnifier is an app that lets you use your iPhone as a magnifying glass to zoom in on objects and text. You can also use Magnifier to scan your surroundings and receive live image descriptions of the scenes and people detected in the camera view. You can customize the settings for image descriptions to receive text or speech feedback. To use Magnifier, you need to enable it in Settings > Accessibility > Magnifier1. References: Receive image descriptions of your surroundings in Magnifier on iPhone, Apple Support.

Correct Answer: A

Explanation: According to the Apple Device Support Reference Materials, you can control who can discover your iPhone or iPad when it's within AirDrop range by setting AirDrop to Contacts Only1. This means that only people in your Contacts app can see your device and send you content via AirDrop. You can also set AirDrop to Receiving Off, which means that no one can see your device or send you content via AirDrop1. The other two options, B and C, are not correct because they are not related to AirDrop settings. Requiring a verification code from the other device in Password and Security settings is a feature that helps you sign in to your Apple ID account on a new device2. Turning off AirDrop in Privacy settings is not possible, as AirDrop is not listed under Privacy settings3. References: 1: How to use AirDrop on your iPhone or iPad - Apple Support, Section "How to adjust AirDrop settings". 2: Sign in with your Apple ID - Apple Support, Section "Use a verification code with two-factor authentication". 3: Privacy settings on iPhone - Apple Support

Correct Answer: B

Explanation: eSIM Swap is the feature on iPhone that allows you to convert your physical SIM card to an eSIM on the same iPhone, if your carrier supports it. This feature lets you free up the physical SIM slot for another SIM card, such as

when you travel or switch carriers. To use eSIM Swap, you need to go to Settings > Cellular and tap Convert to eSIM. Then follow the instructions to complete the conversion process. References:

= About eSIM on iPhone - Apple Support, Convert a physical SIM to an eSIM; How to convert a physical SIM to eSIM on iPhone 14 - iThinkDifferent.

Correct Answer: BC

Explanation: iOS 17 is the latest version of the operating system for iPhone, and it brings new features and enhancements to the devices that support it. However, not all iPhone models are compatible with iOS 17. According to Apple, iOS 17 is compatible with the iPhone XS and newer, meaning that support has been dropped for the iPhone 8, iPhone 8 Plus, and iPhone X. Additionally, some web sources suggest that the iPhone 7 and iPhone 6s are also not compatible with iOS 17, although this has not been officially confirmed by Apple. Therefore, to prepare for the iOS 17 upgrade, you should replace the iPhone 6s and iPhone 7 models in your organization's inventory, as they are likely to be incompatible with the new software. The iPhone SE (2nd generation) and iPhone SE (3rd generation) are compatible with iOS 17, as they have the same processor as the iPhone 11 and iPhone 13, respectively. The iPhone X is also compatible with iOS 17, as it has the same processor as the iPhone XS. References: iPhone models compatible with iOS 17 - Apple Support, Will My iPhone Run iOS 17? - MacRumors, iOS 17 and iPadOS 17 Are Now Available - How- To Geek, iOS 17 Release Date, Compatibility and Confirmed Features from WWDC23

Correct Answer: ABE

Explanation: According to the Apple Device Support Reference Materials, you need your passcode to enable Face ID when:

You have just turned on or restarted your device by force restart or automatically after an OTA software update1.

Your device has failed to match a face for 5 times1. You haven't unlocked your device for more than 48 hours1. The other two options, C and D, are not correct because they are based on incorrect or incomplete information. The correct

condition for option C is that the passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours1. The correct condition for option D is that your device has received a

remote lock command1. References: 1: Use Face ID on your iPhone or iPad Pro - Apple Support, Section "Require a passcode".

Correct Answer: E

Explanation: If a revive is unsuccessful, you can use Apple Configurator to restore the Mac. A restore updates the firmware, updates recoveryOS to the latest version, and erases and installs the latest version of macOS on your internal storage. When this process is complete, any data on any internal volumes is unrecoverable. You must restore the firmware and erase the internal flash storage if reviving the firmware is unsuccessful or if you can't start the Mac from the startup volume or the recoveryOS. References: Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support

Correct Answer: B

Explanation: Network settings is the macOS resource that displays the status of network interfaces in a dynamic list. You can access Network settings from System Preferences > Network, or by clicking the network icon in the menu bar and choosing Open Network Preferences. Network settings shows you the available network interfaces, such as Wi-Fi, Ethernet, Bluetooth, etc., and their connection status, IP address, DNS server, and other information. You can also use Network settings to configure, enable, disable, or troubleshoot your network connections. References: = Apple Device Support Exam Prep Guide, page 11; Apple - Support - Manuals, macOS User Guide, Network preferences.

Correct Answer:

From the sidebar, click Privacy and Security. Scroll down, click Lockdown Mode, then click Turn On. https://support.apple.com/enus/105120#:~:text=From%20the%20sidebar%2C%20click%20Privacy,Mode%2C%20then%20click%20Turn%20On.