78950X Online Practice Questions and Answers

Refer to the exhibit.

How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?

A. 0

B. 100

C. 250

D. 500

Before a skillset threshold class will apply to a skillset, which action must be taken?

A. The skillset threshold class must be created and assigned to the skillset in configuration.

B. The skillset threshold class must be created and applied to the agents servicing the skillset.

C. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.

D. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.

Where are the media files that provide music and recorded announcements to contact center applications stored?

A. The Avaya Contact Center Select (ACCS) contact center system

B. The IP Office voice mail system

C. The Avaya Aura Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)

D. The Avaya Aura Media Server (AAMS) from Communication Manager (CM)

A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

A. A new short code needs to be set up in the ACCS.

B. A corresponding CDN needs to be set up

C. A new SIP extension needs to be added to the IP Office.

D. A short code needs to be added on the IP Office.

Which Contact Center component was previously using a combination of Active Directory - Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

A. CCMA

B. CCMS

C. CCMM

D. CCT

How can a reset assignment be identified?

A. The reset assignment may be named by the user to distinguish it from the original.

B. The name will appear in the reset folder.

C. The name will have two underscores behind the original assignment name.

D. The name will have a .res extension.

Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

A. OB_Skill1

B. Email_Skill1

C. Skill2

D. VM_Skill1

E. Outbound_Skill1

A call variable is useful because of which two characteristics? (Choose two.)

A. Only call variables of type Integer can be used as wild variables.

B. Their values can be changed during a call session to serve as a collector for caller entered information.

C. They can be assigned a range of values when they are created in the variable editor.

D. They can be changed from call variable to global variable during a call session.

Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)

A. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

B. The language for the User Interface

C. The locale used for default prompts and announcements

D. The keyboard requirements

What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?

A. The Replication account setup must be different between Primary and Backup AAMS.

B. The UUID from Backup AAMS should be selected for use on Primary AAMS.

C. The UUID from Primary AAMS should be selected for use on Backup AAMS.

D. Enable High Availability should only be selected on the Primary AAMS.