77-725 Online Practice Questions and Answers

SIMULATION Project 1 of 7: Observation Overview You are a member of the Barstow College Observation Project committee. You are preparing the initial

summary report for this year's count, but have not received all of the data you need to complete the report.

Introduction

The multi-departmental Wildlife Observation Project has completed its wildlife population counts for this

year. The counts were made between May 5 and May 7 for both the wilderness and cultivated land areas.

This is in line with the count periods for all previous years. The species used for the counts have been

identified as common for the region (central Missouri) in which the counts were taken. (Author, 2009) As in

previous years, five observation blinds were set up two weeks before the counts were to take place.

Counters worked eight-hour shifts providing 24-hour coverage of the count areas for two days. Weather for

both observation days was clear and mild (varying between 50-70 degrees F).

The results presented here are summary total results only, which counts from five and ten years ago

provided for comparison. Detailed observation results will be available as soon as they are completed. We

estimate that they will be available some time in the next two weeks.

Wilderness Summary

The wilderness observation area is a five-acre section of unimproved forest land. The most common trees

in the area are maple, red oak, cedar, sweet gum, and hickory. The area also includes a small spring. The

area is not enclosed by a fence or other man-made barrier.

The area is located eight miles from the nearest paved road and twelve miles from the nearest residence.

Off-road vehicles were used to bring counters close to, but not entering, the count area. The nearest

approach by off-road vehicles was one mile.

The table below lists the summary counts.

Though further research any analysis is needed, the drop in mourning dove and bobwhite quail counts

could be significant. The detailed count data shows these numbers failing off each year.

Cultivated Land Summary

The cultivated land observation area is a five-acre section of cultivated land near the center of a 50-acre

field. The field is used to grow corn, wheat, soybeans, and clover, with the crop rotated annually. In the fifth

year of the cycle, the field is left fallow.

The area is located two miles from the nearest paved road and one mile from the nearest residence. A

storage barn is located at the southern border of the field.

The table below lists the summary counts.

Additional Notes

This project was initially scheduled to run for ten years, so we are currently in our last year. The committee

needs to decide if it is worth the time and expense to continue the project. The landowners have

experience that they would be happy to let us continue. Costs relating to the project is minimal and it does

provide an opportunity to offer extra credit to students volunteering as counters. A suggestion has been

made by some committee members that we should increase the count frequency, counting on a quarterly

schedule instead of an annual schedule. This would need to be coordinated with the owner of the

cultivated field so that we do not interfere with planting or harvesting schedules.

Special Thanks

Once again, we would like to offer special thanks to:

We couldn't do this without you.

Merge all cells in the bottom row of the table below the "Wilderness Summary" heading into one cell.

A.

SIMULATION Project 1 of 7: Observation Overview You are a member of the Barstow College Observation Project committee. You are preparing the initial

summary report for this year's count, but have not received all of the data you need to complete the report.

Introduction

The multi-departmental Wildlife Observation Project has completed its wildlife population counts for this

year. The counts were made between May 5 and May 7 for both the wilderness and cultivated land areas.

This is in line with the count periods for all previous years. The species used for the counts have been

identified as common for the region (central Missouri) in which the counts were taken. (Author, 2009) As in

previous years, five observation blinds were set up two weeks before the counts were to take place.

Counters worked eight-hour shifts providing 24-hour coverage of the count areas for two days. Weather for

both observation days was clear and mild (varying between 50-70 degrees F).

The results presented here are summary total results only, which counts from five and ten years ago

provided for comparison. Detailed observation results will be available as soon as they are completed. We

estimate that they will be available some time in the next two weeks.

Wilderness Summary

The wilderness observation area is a five-acre section of unimproved forest land. The most common trees

in the area are maple, red oak, cedar, sweet gum, and hickory. The area also includes a small spring. The

area is not enclosed by a fence or other man-made barrier.

The area is located eight miles from the nearest paved road and twelve miles from the nearest residence.

Off-road vehicles were used to bring counters close to, but not entering, the count area. The nearest

approach by off-road vehicles was one mile.

The table below lists the summary counts.

Though further research any analysis is needed, the drop in mourning dove and bobwhite quail counts

could be significant. The detailed count data shows these numbers failing off each year.

Cultivated Land Summary

The cultivated land observation area is a five-acre section of cultivated land near the center of a 50-acre

field. The field is used to grow corn, wheat, soybeans, and clover, with the crop rotated annually. In the fifth

year of the cycle, the field is left fallow.

The area is located two miles from the nearest paved road and one mile from the nearest residence. A

storage barn is located at the southern border of the field.

The table below lists the summary counts.

Additional Notes

This project was initially scheduled to run for ten years, so we are currently in our last year. The committee

needs to decide if it is worth the time and expense to continue the project. The landowners have

experience that they would be happy to let us continue. Costs relating to the project is minimal and it does

provide an opportunity to offer extra credit to students volunteering as counters. A suggestion has been

made by some committee members that we should increase the count frequency, counting on a quarterly

schedule instead of an annual schedule. This would need to be coordinated with the owner of the

cultivated field so that we do not interfere with planting or harvesting schedules.

Special Thanks

Once again, we would like to offer special thanks to:

We couldn't do this without you.

Add a Status of "Requires committee review" to the document properties.

A.

SIMULATION Project 2 of 7: Bakery Letter Overview As the marketing manager for Liberty's Delightful Sinful Bakery and Caf? you want to inform local

businesses that you will now be providing catering services.

December 31, 2018

CATERING SERVICES ARE NOW AVAILABLE Dear Business Owner: Liberty's Delightful Sinful Bakery and Caf?would like to inform you that beginning next month, we will be providing catering and delivery services in your area. We invite you to look over our lunch catering menu

below, and contact us to schedule your next business meeting lunch.

The menu above is a small sample of the options we have available. Liberty's Delightful Sinful Bakery will

impress you with excellent service and great food at an affordable price.

We look forward to hearing from you to cater your next meeting.

Sincerely,

Steve Lasker

Owner

Apply table style Grid Table 4 ?Accent 1 to the table in the document.

A.

SIMULATION

Project 3 of 7: Service

Overview

You are an administrative assistant for Fabrikam, Inc.'s Field Service division. You are preparing the monthly newsletter to be sent out to field service engineers.

Remember that mileage reimbursement claims must be submitted by the 15th of each month. Save the

mileage form as a PDF file and email it to your regional supervisor.

Bonuses are Changing

New Depot Return Process

All offices have received the new tracking form for repair depot returns. Complete the following tasks when

returning parts for repair:

Complete all fields in the Field Service section of the form.

Remove the top copy and file it in your office.

Securely attach the form to the part.

Package the part for shipment.

Ship to the home office and clearly label the box "For depot return".

All returns must be shipped to the home office to receive credit. The regional depots will close in two

months and will not be accepting return shipments.

Vice President's Corner

NOTE TO SELF: If the VP doesn't provide content by Wednesday, delete this section and put in something

generic about customer satisfaction.

Quarterly Results

NOTE TO SELF: This is a placeholder charter. Update the chart after the actual results are available on

Monday.

Under the "New Depot Return Process" heading, format the five lines of text starting with "Complete all fields..." as a numbered list that has a parenthesis after the number.

A.

SIMULATION

Project 3 of 7: Service

Overview

You are an administrative assistant for Fabrikam, Inc.'s Field Service division. You are preparing the monthly newsletter to be sent out to field service engineers.

Remember that mileage reimbursement claims must be submitted by the 15th of each month. Save the

mileage form as a PDF file and email it to your regional supervisor.

Bonuses are Changing

New Depot Return Process

All offices have received the new tracking form for repair depot returns. Complete the following tasks when

returning parts for repair:

Complete all fields in the Field Service section of the form.

Remove the top copy and file it in your office.

Securely attach the form to the part.

Package the part for shipment.

Ship to the home office and clearly label the box "For depot return".

All returns must be shipped to the home office to receive credit. The regional depots will close in two

months and will not be accepting return shipments.

Vice President's Corner

NOTE TO SELF: If the VP doesn't provide content by Wednesday, delete this section and put in something

generic about customer satisfaction.

Quarterly Results

NOTE TO SELF: This is a placeholder charter. Update the chart after the actual results are available on

Monday.

Add a Grid cover page.

A.

SIMULATION

Project 4 of 7: Member

Overview

You are preparing a letter to museum members announcing a new exhibit and urging them to renew their membership.

Apply the WordArt style Gradient Fill ?Gray to the text "Dinosaurs, Dinosaurs" located at the top of the document. Align the WordArt to the center of the document.

A.

SIMULATION Project 4 of 7: Member Overview You are preparing a letter to museum members announcing a new exhibit and urging them to renew their

membership.

Add a 12-Point Star with the text "Limited Offer". Align the star to the bottom-left of the page.

A.

SIMULATION

Project 5 of 7: Housekeeping

Overview

You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.

Start of Shift The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests. Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.

Room Cleaning When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning. Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:

1.

Pick up and dispose of any trash.

2.

Empty trash cans.

3.

If the guest has checked out, replace the sheets on each bed with fresh sheets.

4.

Make the bed.

5.

Leave a "Contoso Special Treat" on each pillow.

6.

Dust all wooden furniture.

7.

Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.

8.

Vacuum the common room and sleeping areas.

Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's

responsibility.

It is important that you give special attention to the restrooms. The most common guest complaint is about

restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:

1.

Clean all mirrors.

2.

Clean countertops and sinks.

3.

If damp, wipe down the shower and shower curtain.

4.

If necessary, replace toilet paper.

5.

Replace used towels and wash cloths.

6.

Pick up any trash and empty trash cans.

7.

Sweep the restroom floor and mop if necessary.

Final Check

Make a final check of the room before leaving.

Are the lights turned off?

Are the TV and coffee station turned off?

Is all trash picked up and disposed of?

Is the restroom door closed?

Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.

End-of-Shift

When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines

into the laundry carts. Restock your cart so that it is ready for the next shift. If you have more than 30

minutes left after you have completed your assigned rooms, contact your supervisor for additional

assignments.

Add a Page Break immediately before the heading "Room Cleaning".

A.

SIMULATION

Project 5 of 7: Housekeeping

Overview You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.

Start of Shift The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests. Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.

Room Cleaning When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning. Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:

1.

Pick up and dispose of any trash.

2.

Empty trash cans.

3.

If the guest has checked out, replace the sheets on each bed with fresh sheets.

4.

Make the bed.

5.

Leave a "Contoso Special Treat" on each pillow.

6.

Dust all wooden furniture.

7.

Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.

8.

Vacuum the common room and sleeping areas.

Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's

responsibility.

It is important that you give special attention to the restrooms. The most common guest complaint is about

restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:

1.

Clean all mirrors.

2.

Clean countertops and sinks.

3.

If damp, wipe down the shower and shower curtain.

4.

If necessary, replace toilet paper.

5.

Replace used towels and wash cloths.

6.

Pick up any trash and empty trash cans.

7.

Sweep the restroom floor and mop if necessary.

Final Check

Make a final check of the room before leaving.

Are the lights turned off?

Are the TV and coffee station turned off?

Is all trash picked up and disposed of?

Is the restroom door closed?

Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.

End-of-Shift

When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines

into the laundry carts. Restock your cart so that it is ready for the next shift. If you have more than 30

minutes left after you have completed your assigned rooms, contact your supervisor for additional

assignments.

Change the bulleted list to Picture bullets based on Check.jpg in the Pictures folder.

A.

SIMULATION

Project 5 of 7: Housekeeping

Overview

You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.

Start of Shift The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests. Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.

Room Cleaning When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning. Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:

1.

Pick up and dispose of any trash.

2.

Empty trash cans.

3.

If the guest has checked out, replace the sheets on each bed with fresh sheets.

4.

Make the bed.

5.

Leave a "Contoso Special Treat" on each pillow.

6.

Dust all wooden furniture.

7.

Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.

8.

Vacuum the common room and sleeping areas.

Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's

responsibility.

It is important that you give special attention to the restrooms. The most common guest complaint is about

restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:

1.

Clean all mirrors.

2.

Clean countertops and sinks.

3.

If damp, wipe down the shower and shower curtain.

4.

If necessary, replace toilet paper.

5.

Replace used towels and wash cloths.

6.

Pick up any trash and empty trash cans.

7.

Sweep the restroom floor and mop if necessary.

Final Check

Make a final check of the room before leaving.

Are the lights turned off?

Are the TV and coffee station turned off?

Is all trash picked up and disposed of?

Is the restroom door closed?

Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.

End-of-Shift

When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines

into the laundry carts. Restock your cart so that it is ready for the next shift. If you have more than 30

minutes left after you have completed your assigned rooms, contact your supervisor for additional

assignments.

One the second numbered list that begins with "1. Clean all mirrors", modify the list to start numbering at "9".

A.