700-805 Online Practice Questions and Answers

Which two actions can a partner or customer perform within CCW-R? (Choose two.)

A. set up billing

B. download hardware, software and services datasheets

C. change Customer Address

D. view and manage their contracts

E. order new services

Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?

A. validate the customer's business needs

B. focus on benefits

C. lock in revenue streams through co-termination

D. explore up sell opportunities

How does Cisco define Business Critical Services?

A. subscription-based services covering the lifecycle of a technology

B. Pay-as-you-go, services covering business-critical functions

C. hardware replacement

D. Pay-as-you-go, technology-based services

Which two factors drive subscription value for customers? (Choose two)

A. up to date security protection

B. bundling of software and hardware

C. freeware offers

D. training access

E. continuous access to innovation

Which discussion point helps up sell a customer?

A. Focus on what the customer already has covered on the network.

B. Discuss changes in the network and identify any uncovered additions to the network.

C. Focus on how much it will cost the customer.

D. Discuss your prior ties and why you need the sale.

Which success indicator for a Renewals Manager is valid?

A. increased deployment of licenses

B. stabilized customer satisfaction scores

C. new product introductions

D. on-time renewal

Which action should a Renewals Manager take first?

A. Assign an RS to priority accounts

B. Meet and confirm the AM, CSS, CSM and their resources

C. Meet the customer and perform a renewals diagnosis

D. Download contract data and develop a renewals strategy

Which business benefit of on-time renewals on Cisco products and services is valid?

A. ability to ensure that our TAC cases get priority over others

B. exclusive relationship with the customer

C. access to training programs and material

D. rebates and discounts from Cisco

Who do Renewals Managers (RMs) work with?

A. RMs work with account managers to drive ongoing revenue risk assessments and plays.

B. RMs work with pre-sales engineers and build customer solutions.

C. RMs work by themselves to develop a high level view customer requirements and objectives.

D. RMs work with service delivery teams and monitor engagements.

Which approach should be applied when renewing a quote?

A. Product led approach

B. Solutions led approach

C. Reward led approach

D. Concerns led approach