642-242 Online Practice Questions and Answers

The Cisco Unified ICM call routing script can access an external database for routing or CTI data. In this script, the DB Lookup node is used to access a CustDB to look up the customer by the caller entered digits associated with the call.

What will this script do if the caller entered digits are invalid?

A. The DB Lookup node will be ignored and pass control to the Select node, with the database values left empty because the value was invalid.

B. The DB Lookup node will fail and the SET node will be used to set Call Variable 2 to "Customer Not Found".

C. The DB Lookup node will find the first row in the table, which is set to have the customer name as "INVALID DATA".

D. The DB Lookup node will fail and the SET node will be used to set Call Variable 2 to "Customer Not Found," but only if the Call Variable 2 is not already set for this call.

In the Cisco Unified Contact Center Enterprise solution, if a Cisco Unified Communications Manager subscriber in the Redundancy Group for the Cisco voice gateway is down, how will incoming calls be treated?

A. The voice gateway will play a "fast busy" and drop the call.

B. The voice gateway will reroute the call to a secondary CTI route point on the alternative/backup subscriber in the cluster.

C. The voice gateway will use the alternative/backup subscriber in the cluster.

D. The voice gateway will route around the subscriber to an IP IVR port on the alternative/backup subscriber in the cluster.

Refer to the exhibit.

The Cisco Unified Contact Center Enterprise system uses the ICMDBA utility to manage the databases in the solution.

Which of the following databases is not managed by the ICMDBA tool?

A. Logger Side A

B. Logger Side B

C. Outbound Option

D. Dialer Port Map

E. Administration Data Server DDS

When installing Microsoft SQL Server for the Cisco Unified Contact Center Enterprise 7.0 release, which of the following settings is required for TempDB?

A. Check Autogrow option (enable).

B. Clear Autogrow option (disable).

C. Increase the size of the TempDB database and logs to half the available disk space.

D. Leave database settings for TempDB at the default SQL settings.

Refer to the exhibit.

The Peripheral Interface Manager on the Agent Peripheral Gateway displays status information in the title bar of the process window.

Which two of the following can you identify from this exhibit? (Choose two.)

A. The Instance Name of this Cisco Unified Contact Center Enterprise deployment is "cus01".

B. The Peripheral Interface Manager process on PG1B is in the ACTIVE state.

C. The JTAPI Gateway process is in an ACTIVE state.

D. The first Peripheral Interface Manager process on this Peripheral Gateway is IDLE.

E. This is not an Agent Peripheral Gateway; it is an Expert Advisor Peripheral Gateway.

The Cisco Unified ICM Call Type Manager is accessed from the ICM Script Editor.

Which two options are purposes of the Call Type Manager? (Choose two.)

A. to schedule a routing script

B. to schedule an administrative script

C. to create a dialed number mapping to a call type

D. to determine what call type data is available for reporting

E. to map caller entered digits to the call type

Which two tools are required to add a Peripheral Gateway to the Cisco Unified Contact Center Enterprise? (Choose two.)

A. Cisco Unified ICM Security Account Manager

B. Cisco Unified ICM Setup utility

C. Cisco Unified ICM Support tools

D. Cisco Unified ICM Domain Manager

E. Peripheral Gateway Explorer tool

When configuring the Cisco Unified Communications Manager PIM on the ICM Peripheral Gateway, the Service field contains a Host name.

What must also be configured?

A. The User ID must not be blank.

B. The Service / Host name must be in the local machine Host file.

C. The Peripheral name must be the same as the Service / Host name.

D. The Password must be the same as the Service / Host name.

In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:

There are two partitions:

UCCE - Contains CTI route points and agent phone DNs

INTERNAL - Contains CTI ports

There are three calling search spaces:

GW_CSS - Contains UCCE partition

CTI_CSS - Contains UCCE partition

AG_CSS - Contains UCCE and INTERNAL partitions

In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment.

What needs to be changed in the Cisco Unified Communications Manager to fix this issue?

A. CSS (CTI_CSS) of the CTI route points should have partition INTERNAL.

B. CSS (GW_CSS) of the Gateway should have partition INTERNAL.

C. CSS (AG_CSS) of the agent phone should not have partition INTERNAL.

D. It is a configuration problem in ICM as it cannot route calls to IP IVR.

The Cisco Unified ICM Call Tracer tool allows ICM script developers to simulate calls in routing scripts for testing purposes.

Given this script and Call Tracer output, what can you conclude?

A. There were no agents logged into Skill Group 1.

B. There were no agents in Skill Group 1 in the Available state.

C. There was no default label defined for this dialed number (EXAM_2).

D. This is not a valid script and would not produce a route.