6210 Online Practice Questions and Answers

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.

After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

B. From Windows > Apps > Multimedia Dashboard > Web Statistics

C. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

D. From Windows > Administrative Tools > Services > Web Statistics

You have been asked to install an Avaya Aura Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

A. Install the Replication Server for database replication.

B. Run the High Availability tool on the Standby Server.

C. Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

D. Reboot the Primary and Secondary Server so that they will synchronize.

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS). After changing the value, which CCMS service must be restarted so that the new value can take effect?

A. CCMS SDP_Service, the Statistical Data Propagator Service

B. CCMS RSM_Service, the Real-Time Statistical Manager Service

C. CCMS RDC_Service, the Real-Time Data Calculator Service

D. CCMS IS_Service, the Intrinsic Service

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

A. Create a shared directory on a networked logical drive to store the database backup.

B. Shutdown the Avaya Aura Contact Center (AACC) server.

C. Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup D. Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

A. Assign an AAD login ID and password to each agent.

B. Enable Agent Desktop integration in each agent's Call Presentation Class.

C. Associate a domain user account with each agent.

D. Acquire each agent's telephone.

You will need to configure Internet Explorer (IE) options to access Avaya Aura Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).

Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

A. CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.

B. You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).

C. CCMA supports only the 32-bit version of Microsoft Internet Explorer.

D. Install Microsoft Internet Explorer 10.0 or 11.0.

Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

A. Microsoft Windows 8.1 (32-bit and 64-bit)

B. Microsoft Windows 7 (32-bit and 64-bit)

C. Windows XP Professional SP2 or later

D. Microsoft Windows 10 (32-bit and 64-bit)

E. Agent Desktop Release 7.0 (32-bit and 64-bit)

Which three statements about Avaya Aura Contact Center (AACC) Licensing are true? (Choose three.)

A. Agent licenses are available for both Nodal and Corporate Licensing.

B. A Corporate Enterprise license type is for a network of Avaya Aura Contact Center installations.

C. The Nodal Enterprise license type controls the licensing for a single Avaya Aura Contact Center node.

D. The licensing grace period duration is 15 days.

E. Nodal Enterprise licensing supports a Standby License Manager.

Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

A. The License Manager Configuration utility can be used to download the license file from the Avaya license website.

B. License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.

C. The License Manager provides central control and administration of application licensing for all features of the Contact Center.

D. The license file on the server can be edited where License Manager is installed.

Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support.

Which remote access tool does Avaya recommend?

A. Avaya Secure Access Link

B. pcAnywhere

C. NetMeeting

D. AA_Rescue