6202 Online Practice Questions and Answers

An Avaya AuraTM Agent Desktop client is running Windows XP with SP3 installed. You want to ensure that the real-time reporting data will be xxx the client Which two methods will ensure this? (Choose two.)

A. Add Internet Explorer to the firewall exception list

B. Add the address0.0.0.0 to the trusted site list under the Internet Explorer

C. Disable both multicast and unicast at the Contact Center Manager Administration (CCMA) server

D. Open the appropriate ports in the client firewall

E. Windows XP with SP3 is not supported, only SP2 and lower an supported

You are preparing a Platform Vendor Independent (PVI) server for Contact Center manager Server (CCMS) Application installation The Contact Center type is an Application Module Link (AML) based Avaya Communications Server 1000 (CS1000) Contact Center multimedia (CCMM) is not a part of the solution Which two statements describe the settings that should be configured from Date and Time? (Choose two.)

A. Ensure the Windows time service is disabled

B. Ensure the Windows time service is enabled

C. Ensure Windows Date and Time Settings are disabled

D. Ensure Windows Date and Time Settings are enabled

E. Ensure both "automatically adjust clock for daylight savings changes" and "automatically synchronize with an internet time server" check boxes are selected

When deploying Avaya AuraTM Contact Center servers. Which third-party software applications are supported?

A. Specified anti-Virus software, (off-line) back-up utilities, and Customer Relationship Management (CRM) services

B. Specified anti-Virus software and (off-line) back-up utilities

C. Specified anti-virus software and Avaya AuraTM Agent Desktop

D. Specified anti-virus software, (off-line) back-up utilities, and Avaya AuraTM Agent Desktop

You have just completed installing Contact Center Manager Administration (CCMA) and Security Framework. An external LDAP user heeds to the created via the Unified Communications Manager (UCM).

Which configuration must be run before creating the user?

A. Configure the LDAP server information under the external authentication

B. Under the Add Administrative user window choose Authentication type-External and configure the server IP

C. The CCMA User Migration tool must be used to configure the LDAP server

D. The user must be created via Access and Partition Management under the CCMA

You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time This will be the first CCMA server on the network. The System Readiness Check window indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the server. The installation wizard was stopped.

What should be done to connect the error?

A. Return the installation wizard and ignore the message

B. Continue the installation wizard, then download and install IIS before rebooting

C. Re-install the Windows operating system with IIS Service

D. Using Windows 2008 Server Manager, Add Role that will install IIS

After successful installation of the Contact Center application, Avaya releases a patch for this particular site which is required to fix a problem reported for the Contact Center Manager server (CCMS) for this site. Currently, the service pack "AvayaAura_CCMS_6.0.200.0.123" is installed on the CCMS and no roll-up patches have yet been installed.

What is a valid name for the site specific patch?

A. AvayaAura_CCMS_6.0.200.0.124_ServicePack

B. AvayaAura_CCMS_6.0.200.0.123_ServicePack

C. AvayaAura_CCMS_6.0.200.101.003_Patch

D. AvayaAura_CCMS_6.0.200.003_Patch

A customer has Avaya AuraTM Midsize Enterprise (formerly MBT) and is implementing SIP Based Contact Center Manager (CCMS), They are running the installation wizard and have reached the installation Data window Under the SIP Network tab, which IP address should be entered in the SIP CTI Proxy Server field?

A. the AES Server IP address

B. the Avaya Communications Server 1000(CS1000) Network Routing Server (NRS) IP address

C. the SES Server IP address

D. the Media Server IP address

Avaya requires you to configure a remote support access tool on Avaya AuraTM Contact Center servers to provide remote support.

Which remote access tool does Avaya recommend?

A. NetMeeting

B. pcAnywhere

C. LogMeln Rescue

D. Remote Desktop Access

Which main components on Avaya AuraTM for Midsize Enterprises (formerly known as MBT), must be configured to integrate with Contact Center Manager Server (CCMS) in an Avaya AuraTM Contact Center environment?

A. System Platform, Media Server and Utility Server

B. Cdom, WebLM License Manager and XEN Server

C. SIP Enablement Services, Application Enablement Services and Communications Manager

D. Office Communications Server, Media Application Server and Converged Office Server

You are installing a new Contact Center Manager Server (CCMS) Application Module Link (AML) based for use with Avaya Communications Server (CS100).

Which statement about setting up and configuring the hardware connections for the CCMS is true?

A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is supported

B. A direct connection to the ELAN subnet through a dedicated NIC is required

C. A connection to the Contact Center Server subnet through a dedicated NIC is not required

D. A connection to the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is required