6202.1 Online Practice Questions and Answers

You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent (PVI) server The CCMA cannot establish a connection to the Contact Center Manager Server (CCMS) What is one of the first steps to troubleshoot the problem?

A. Reinstall CCMA

B. Ensure that the correct sys-admin password is being used

C. Change the IP multicast sending address on the CCMS server

D. Ensure that the CCMS and CCMA servers have been added to a domain

In a SIP based Avaya AuraTM Contact Center, the Contact Center Manager Server (CCMS) supports secure Transport Layer Security (TLS) communication.

When implementing Security Certificate management for TLS in the CCMS, what is the first step that must be accomplished?

A. Create the Certificate Store in the CCMS

B. Apply the Signed Certificate to the CCMS

C. Create a Certificate Signing Request (CSR) file from the CMS

D. Apply the Certificate Authority (CA) Root Certificate to the CCMS

A customer works a High Availability solution installed. As a part of the solution, you are implementing active and standby Contact Center Manager Servers (CCMS) with Managed IP. A Contact Center Manager Application (CCMA) server will manage both via the Manage IP addresses.

Which statement about Managed IP and server name indentify in the CCMA server is true?

A. A DNS or a CCMA hosts file must be configured with only the host server name of the active server and the Managed Contact Center Server Subnet IP address

B. A DNS or a configured with only the host server name of the active server and the Contact Center Server Subnet IP address

C. A DNS or a configured with a Pseudo Managed Server Name and managed Contact Center Server Subnet IP of the active server pair and Standby servers

D. A DNS or a CCMA hosts file must be configured with the host server name of each active and Standby servers and the ELAN Subnet IP of each one of them

A customer has installed Contact Center Manager Administration (CCMA) to manage Contact Center Manager Server (CCMS) , The servers can communicate with other servers and PCs using either multicast or unicast data How is real-time data sent from the Avaya AuraTM Contact Center servers to the desktop PCs?

A. CCMS sends only multicast data to CCMA, which then sends either multicast or unicast data to desktop PCs

B. CCMS sends only multicast data to CCMA, which then sends only multicast data to desktop PCs

C. CCMS sends only multicast data to CCMA, which then sends only unicast data to desktop PCs

D. CCMS sends either multicast or unicast data to CCMS, which then sends either multicast or unicast data to desktop PCs

A customer has just completed installing an Avaya AuraTM Contact Center solution with Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The CCMA Server which was just installed with Security Framework needs to be backed up.

Which statement about Security Framework backup true?

A. Use the CCMA Backup and Restore link under CCMA Configuration

B. Use the Security Framework Backup and Restore utility

C. The Security Framework can be backed-up using the CCMS Backup Utility

D. Backup and restore the security framework configuration from the UCM Web Based tool

A customer has an Avaya Communications Server 1000 (CS 1000) and wants to implement SIP Based Avaya AuraTM Contact Center.

What is the minimum release of the CS1000 software that is supported with the SIP Based Contact Center?

A. 40

B. 50

C. 55

D. 60

You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time This will be the first CCMA server on the network. The System Readiness Check window indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the server. The installation wizard was stopped.

What should be done to connect the error?

A. Return the installation wizard and ignore the message

B. Continue the installation wizard, then download and install IIS before rebooting

C. Re-install the Windows operating system with IIS Service

D. Using Windows 2008 Server Manager, Add Role that will install IIS

You are installing Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communications Server 1000 ( CS1000) Rls. 6.0 and Call Pilot Rls 5.0

To integrate the systems, where must the Call Pilot IP address be configured during the CCMS installation?

A. Installation Data window, CS1000 tab

B. Installation Data window, CCMS tab

C. Installation Data window, License Manager Tab

D. Installation Data window, Call Pilot tab

You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Platform Vendor Independent (PVI).

How should you complete the installation of the Server Utility?

A. You will need to have Avaya support personnel remotely install the Server Utility

B. You can reinsert the installation DVD and run setup exe again, selecting only the Server Utility to be installed

C. You will need to restart the entire installation process, beginning with the installation of the operating system

D. You can install the Server Utility from a shortcut on the Windows Start menu

You want to implement High Availability which licensable feature is needed as a part of the License File?

A. Multiplicity

B. Networking

C. Standby Server

D. Universal Networking