500-450 Online Practice Questions and Answers

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

A. MAC address of the phone not associated with PG user.

B. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.

C. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

D. Phone Join Across Lines feature is enabled.

E. Phone IPv6 feature is enabled.

Which command is used to check the replication status of a Cisco Unified Intelligence Center cluster?

A. show dbreplication status

B. utils dbreplication summary

C. utils dbreplication runtimestate

D. utils dbreplication

Which Cisco Finesse CLI command provides the license MAC address?

A. show network detail

B. show net details

C. show net status

D. show network status

E. show status

Which tool can be used to monitor transcoders in a CVP mixed codec environment?

A. Performance Monitor

B. Operations Console

C. Real-Time Monitoring Tool

D. VXML gateway statistics tool

Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service must be restarted for changes to take effect?

A. Cluster Manager

B. Cisco Dirsync

C. Cisco Finesse Tomcat

D. System Application Agent

E. Cisco DB

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors?

A. Set FetchAudioDelay timeout

B. Set mediafetchDelay

C. Set FetchAudioMinimum timeout.

D. Set mediafetchDelay timeout.

What is the semantic meaning of the RouterCallKeyDay variable?

A. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

B. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from “Monday” to “Tuesday”.

C. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

D. It represents a sequence number used for ordering rows for the same call.

E. It represents a string that corresponds to a Globally Unique Call Identifier.

Which two ICM scripting nodes support dynamic setting? (Choose two.)

A. Percent Allocation

B. Precision Queue

C. Skill Group

D. Peripheral gateway

E. Call Type

In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?

A. router

B. opc

C. ccagent

D. mds

Which microapps can capture DTMF from the caller in the CVP environment?

A. Menu and Get Digits

B. Menu, play Media, and get Digits

C. Play Media, Get Speech, and Get Digits

D. Get Speech, Menu, and get Digits