500-445 Online Practice Questions and Answers

Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

A. customer voice portal

B. social miner

C. ICM router, logger, admin workstation

D. call manager

E. CTI server

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

A. Dynamic Expanded Call Context Variable

B. Call variable on email/chat gadget

C. Dynamic Expected Wait Time Variable

D. Dynamic Run Application Script Request

What are three reasons aliases cannot be deleted? (Choose three.)

A. It is used in an inbound workflow.

B. It is configured as the default alias.

C. It is associated with the users.

D. It is associated with a retriever instance.

E. It is associated with a queue.

F. It ts associated with the mail server.

What is the limit of concurrent agents per application server?

A. 400

B. 600

C. 1200

D. 1800

What is the character limit for passwords when installing Enterprise Chat and Email applications?

A. 24

B. 29

C. 30

D. 32

Which group must an email match to be transferred to any queue?

A. Application path

B. Business hour

C. Media class

D. Application instance

Which two ways are departments configured? (Choose two.)

A. Departments, once created, cannot be deleted from ECE.

B. Each department has 14 types of resources available for use.

C. Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.

D. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.

E. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.

Which sequence should be followed while starting ECE?

A. Services server, Message server, File server, Database server, Application server

B. No mandatory sequence is needed

C. Services server, Message server, Database server, File server, Application server

D. Services server, File server, Database server, Message server, Application server

Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

A. A smart card is required for interactive logon.

B. Do not require Kerberos pre-authentication.

C. Use DES encryption types for this account.

D. Password is not expired.

E. The account is sensitive and cannot be delegated.

Which items must be configured before agents can reply to emails from customers?

A. Inbound workflows, Outbound workflows, Email aliases, Users, Queues

B. Inbound workflows, Outbound workflows, Users, Email aliases

C. Inbound workflows, Outbound workflows, Queues, DN

D. Email aliases, Inbound workflows, Users, Queues