500-443 Online Practice Questions and Answers

Which device access is needed to manage agent phones for UCCE/PCCE?

A. CUCM Admin

B. CCE Web Admin tool

C. Config Manager tool

D. Finesse Admin

Which two call transfers are supported in PCCE Deployments? (Choose two.)

A. SRTP Refer

B. Release VXML Trunk Transfer

C. CCE Managed Transfer

D. CUCM Destination Transfer

E. SIP Refer

In PCCE 12k, what are two options to manage payloads? (Choose two.)

A. a custom payload is created during the installation

B. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload

C. delete the default payload and rebuild with the same members

D. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

E. a default payload is created during the installation

Which protocol is used by CVP to communicate to VRU PG?

A. GED-125

B. GED-155

C. GED-12.5

D. GED-256

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

A. Digital tone elements capture a single digit.

B. Digits elements capture a single digit.

C. Menu Elements capture a string of numerical digits.

D. Menu Elements capture a single digit.

E. Digits elements capture a string of numerical digits.

What are two conditions in which PCS legs get invoked? (Choose two.)

A. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

B. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

C. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

D. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

E. The correct call route is configured through the Call Manager server.

What are two mandatory configurations for Mobile Agent to function? (Choose two.)

A. MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.

B. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.

C. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG.

D. Only the LCP port needs to be associated with JTAPI.

E. Both LCP and RCP ports need to be associated with JTAPI.

Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

A. web-based reporting platform

B. real-time data reporting

C. log collection tool for PCCE

D. completes configuration changes on PCCE

E. SSH Server for SFTP

What are two stock or customized views that are available for the CUIC reports? (Choose two.)

A. HTML View

B. XML View

C. Gantt View

D. Pie Chart View

E. Bar Chart View

A report definition user is trying to delete an existing definition but fails. What is the cause?

A. Another user is editing the report at the same time.

B. The Report Definition has an incorrect Data Source configured.

C. The user does not have Read permission for this definition.

D. The Report Definition is being used with an existing report.