500-442 Online Practice Questions and Answers

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A. ICM sends an Agent Label, which prompts a command to CVP.

B. ICM responds to the Route Request by running a Routing Script.

C. ICM responds to the Route Request by running an Administrative Script.

D. ICM sends a VRU Label, which prompts a command to CVP

Which two steps are required to configure a Supervisor? (Choose two.)

A. assign the Supervisor to only one Team

B. assign the Supervisor to a Skill Group and Precision Queue

C. make sure the Supervisor has an Active Directory Account

D. ensure that "Is Supervisor" is checked

E. assign the Supervisor to a Precision Queue

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A. Route Settings under Call Settings card

B. IVR Settings under Call Settings card

C. Device Configuration under Infrastructure Settings card

D. Miscellaneous under Call Settings card

How are additional ICM Tools added?

A. Script Editor is available in the PG and ICM Router server.

B. PG Server node will add the additional tools provided in the Administration Tools folder.

C. Admin Server node will add the additional tools provided in the Administration Tools folder.

D. The Logger Server node will add the additional tools provided in the Administration Tools folder.

What value is used for Variable REQUERY_NO ANSWER?

A. 1

B. 2

C. 3

D. 4

Where should the RONA setting be positioned the highest?

A. on CVP OPS console

B. on the phone in CUCM

C. on the desk setting on UCCE

D. on the script in UCCE

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

A. allows agents to re-skill to a different skill group or team

B. automates Text to Voice Bot Configurations

C. allows different groups of users to configure APIs based on their roles

D. obtains data from the base solution's database, known as Data Sources

E. customizes the visual presentation of the reports

What are two channels or features supported by ECE? (Choose two.)

A. TSMS

B. Chat

C. Courtesy Callback

D. Callback

E. Email

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

A. configure Skill groups and Skill targets

B. configure Agent Desk Settings

C. configure Route teams and Skill targets

D. configure Agent Route Groups

E. configure the Administrators

What does Precision Routing use to determine if an agent is part of its pool?

A. Skills

B. Attributes

C. Expressions

D. Teams