500-440 Online Practice Questions and Answers

Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

A. An additional voice gateway is required for Silent Monitoring.

B. They extend and connect.

C. They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.

D. They are limited only to PSTN phones and mobile phone; IP phones are not supported.

E. They are required for video endpoints.

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

A. The Call Router Side B stays active, while the Call Router Side A goes idle.

B. The Call Router Side A stays active, while Call Router Side B goes idle.

C. There is no ability to make ICM configuration changes.

D. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.

E. The system operates as it did prior to failure.

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

B. The high priority queue for the private network should be granted 90 percent of total available bandwidth.

C. The high priority queue for the private network should be granted 75 percent of total available bandwidth.

D. The high priority queue for the private network should be granted 65 percent of total available bandwidth.

E. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/ low sets of IP addresses is no longer necessary.

F. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/ low sets of IP addresses is still necessary.

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

A. Side A OPC

B. Side A MDS

C. Side B OPC

D. Side B MDS

E. OPC with disabled clock

F. MDS with the disabled clock

Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

A. BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait

B. Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait

C. BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait

D. BillingQueue, CallbackEntry, CallbackWait

E. BillingQueue, Callback Engine, CallbackEntry

F. Billing, CallbackEntry, CallbackWait

A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are located at HQ where the data center is. The agents to supervisor ratio is 10%. The customer requires that supervisors from any remote site can record and silent monitor active calls. With BW design consideration, how many minimum RTP streams are needed between the data center and agent remote sites?

A. 300 RTP streams

B. 150 RTP streams

C. 110 RTP streams

D. 120 RTP streams

Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)

A. agent to agent transfer

B. Cisco Extension Mobility for agents

C. call queuing

D. CTI data on Cisco Agent Desktop screen pop

Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)

A. Up to maximum agent capacity for historical report using live data

B. 100 concurrent Historical reports

C. 800 concurrent Real-time reports

D. 400 concurrent Real-time reports

E. 400 concurrent Historical reports

Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)

A. demarcation point between networks

B. centralized dial plan

C. SIP VXML voice browser

D. N+1 or N:N redundancy

E. load balancer for HTTP and SIP

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which two options are those messages? (Choose two.)

A. device and call monitoring

B. SIP call control messages

C. service control

D. single sign-on messages

E. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)