500-052 Online Practice Questions and Answers

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

A. 150

B. 200

C. 300

D. 400

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

A. recording

B. monitoring

C. embedded browser

D. call-control buttons

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

A. Media

B. Unified CM Telephony

C. Database

D. Configuration Data Store

Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

A. collect trace files

B. stop and start Cisco Unified CCX services

C. view syslog messages

D. perform backup and restore functions

E. monitor the health of the Cisco Unified CCX system

Which tool is used to size Cisco Unified CCX?

A. Analysis Manager

B. Cisco Unified Communications Sizing Tool

C. Expert Advisor

D. Cisco Unified Real-Time Monitoring Tool

Which statement is true about the default script field when adding an application?

A. When a caller does not enter a choice in a Menu step, it will execute the default script.

B. Any problems running the configured script will cause the default script to be executed.

C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.

D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

Which step can be used to trap runtime script errors and recover gracefully?

A. Set

B. Call Subflow

C. On Exception Goto

D. Get Reporting Statistic

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three)

A. Collect the thread dump for Cisco Unified CCX Engine

B. Check to see if the customer has installed any third party applications

C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

D. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool

E. Talk to the customer about the deployment and usage pattern. F. Check the Cisco Unified CCX Serviceability Control Center

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

A. Cisco Unified Communications Manager server

B. DNS server

C. NTP server

D. SMTP server

Which information is readable to Cisco Collaboration Software in the cloud?

A. PII

B. plain text name value pair

C. PII and plain text name value pair

D. No information is readable to Cisco collaboration Software.