33810X Online Practice Questions and Answers

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze, which solution would Avaya offer with AACC?

A. Engagement Assistant

B. Presence Service

C. Microsoft Lync

D. Avaya Multimedia Messaging

An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)

A. Call by Call Display

B. Bill Board collection

C. Supervisor Chart

D. Agent Maps

The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A. Contact Center Server Utility

B. Contact Center Orchestration Designer

C. Contact Center Manager Administrator

D. Contact Center Manager Multimedia Administrator

There are several factors why customers will buy from Avaya which Include:

The sales person understand their business.

The sales person being perceive as a trusted adviser.

The proposal contains real value in a manner relevant to them.

What are two additional factors? (Choose two,)

A. The proposal value Is obvious, so It is not discussed.

B. Avaya can deliver what has been promised.

C. Avaya solution Is technologically better or equivalent to other proposals but less expensive.

D. The executive summary section of the proposal highlights the solution features.

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

Which statement describes what the Avaya support department needs be prepared to tell the manager?

A. Different Presence client software are supported on Avaya Agent Desktop.

B. Agent Desktop does not support co-resident Skype for Business client software.

C. Microsoft Lync Server are not supported.

D. Microsoft Skype Server are not supported.

An IT manager wants Avaya Breeze because it provides a virtuallzed and secure application platform for Snap'lns.

Which two Avaya Breeze Snap-ins are available with Avaya Aura Contact Center? (Choose two.)

A. Context Store

B. Work Assignment

C. Dialogue Designer

D. Co-browse

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A. What is the percentage of customer support Issues that are resolved In one call?

B. What are the agent performance reporting requirements?

C. Which system support click-to-call from the web?

D. What are the customer support pain points?

E. What Is the IVR name?

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A. Avaya Enhanced Contact Recording

B. Avaya Contact Recording

C. Avaya Contact Recording Advanced

D. Avaya Basic Contact Recording

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A. IP address

B. MAC address

C. Host ID

D. Customer name

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.

Which application programming interface type is used to publish the CCT functions?

A. Microsoft .NET

B. Open Database Connectivity (ODBC)

C. Open Computing Language (OpenGL)

D. Simple Direct Media Layer