3309 Online Practice Questions and Answers

Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available. Which two log files should be checked to see if their size needs to be decreased? (Choose two)

A. Apache/httpd logs

B. Tomcat logs

C. PostgreSQL logs

D. Process Logs

E. Transcriptions Logs

Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A. Call Center

B. ICR Manager

C. ICR Monitor

D. Standard Report

Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A. the ACR call Control application (CCA)

B. the ICR Pluggable Data Connector (PDC)

C. the ICR Core

D. the Self Service Application (SSA)

What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A. the Campaign Strategy

B. the POM Campaign Director

C. the Priority of the Campaign

D. the POM Campaign Manager

You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. You login to the server and run the below Red Hat administrative command to review disk space usage:

[scroot@vp-a1/] # -b - - max depth = 1 h/ 20K /mnt 12M /tmp 10.8G/home 5.9M /bin 24K /root 91.3G /opt 85G /var 16G /

Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)

A. /var/llb/pgsql/data

B. /home

C. /var/spool/mail

D. /opt/Avaya/InstallAgent/download

E. /opt.Tomcat/apache-tomcat-6.0.32/webapps

Which two statements about a completion code are true? (Choose two)

A. When using a custom completion code, it needs to be included in a contact strategy.

B. When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.

C. One needs to include a system completion code in CCW to use a completion code.

D. Completion codes are hard coded and new completion codes cannot be created.

What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

A. Application servers (AS)

B. Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers

C. Avaya Media Servers (AMS)

D. Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers

E. Media Processing Server (MPS)

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.

What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

C. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

D. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //: /runtimeconfig), you receive the following error:

org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError:

com/avaya/runtimecommon/plat forms/Tool kit

How do you correct this Issue?

A. Re-install the runtimeconfig.war file.

B. Make sure the runtime support files are installed in the correct location.

C. Restart Avaya Aura Experience Portal.

D. Check that the Web License Manager (WebLM) is running. If not start WebLM.

Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A. icrcca

B. icrcore

C. icrwebservice

D. terracottasrv

E. tomcat