3308 Online Practice Questions and Answers

A customer cannot connect to the Avaya Contact Recorder (ACR) server web client. Which log should you check?

A. the Tomcat Logs

B. the Catalina logs

C. the usage report logs

D. the var logs

If an Avaya Contact Recorder (ACR) stops recording, which three should be checked? (Choose three.)

A. the Recorder Status pages

B. the MSSQL Server status

C. the ACR service status

D. the BDR service status

E. the Alarms

Which procedure should be completed before upgrading an Avaya Contact Recorder (ACR) to R12?

A. Backup the ACR postgres database.

B. Start the ACR Service.

C. Apply any existing software hotfixes.

D. Backup the ACR MS SQL database.

Which three parameter filters can be used to customize a report query? (Choose three.)

A. Date Range

B. Framework Server

C. Groups and Users

D. Evaluation Data

E. License

Which command backs-up the postgres database on an Avaya Contact Recording Linux server?

A. pg_dump format=c compress=5 eware> backup filename

B. backup_postgres> backup filename

C. pg_backup format=c compress=5 eware> backup filename

D. pg_backup_postgres> backup filename

Which two statements describe the prerequisites for installing the Avaya WFO/Framework server? (Choose two.)

A. It is required to be installed in a workgroup without being part of customer's domain.

B. It is required to be installed on the customer's domain.

C. It is required to be installed with local administrator account.

D. It is required to be installed with an IMSA account.

You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Manager as a PBX.

Which two devices should be reachable by the ACR? (Choose two.)

A. Avaya Session Manager

B. Avaya Application Enablement Server

C. Avaya IP Telephones

D. Avaya Communication Manager Gateway

When deciding on the setup of Avaya Contact Recorder (ACR) you need to choose between

A. 729 and G.711 as codes. What are two implications of recording calls using G.711 rather G.729? (Choose two.)

A. Several times more bandwidth will be needed between the recorder and the source.

B. Bulk recording capacity of a given server will be about halved.

C. The quality will be a little lower for bulk recording, but a little better for Quality Monitoring (QM).

S. The storage space requirements for Quality Monitoring (QM) will be different from bulk recording.

Which statement describes the Recorder Number that is given to the Master Avaya Contact Recorder (ACR)?

A. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 6.

B. It is a unique identifier for every ACR determined by the Customer Sold To number.

C. It is a unique identifier for every ACR determined by the Customer Site ID.

D. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 8.

Which data source type does Avaya Workforce optimization (WFO) Quality Monitoring require to record audio?

A. dialer

B. phone

C. quality

D. operations