220-902 Online Practice Questions and Answers

A Google account on an Android device by default will synchronize to which of the following locations?

A. Cloud

B. SSD

C. PC desktop

D. MicroSD

A user needs to shrink the partition size of a hard drive encrypted with BitLocker. Which of the following is the BEST option to modify the size of the partition?

A. Credential Manager

B. Computer Management

C. Device Manager

D. TPM Manager

Joe, a technician, arrives onsite at a customer's home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?

A. Maintaining good communications with the customer

B. Maintaining good personal hygiene

C. Avoiding being judgmental

D. Avoid dismissing the customer's problems

To which of the following security methods does "User authentication/strong passwords" belong?

A. Digital security

B. Principle of least privilege

C. Physical security

D. User education

Which of the following Control Panel utilities will allow a technician to change the associated file type in a Windows XP machine?

A. Folder options

B. Administrator tools

C. Accessibility options

D. Regional and language options

When connecting a Bluetooth device to a mobile device, which of the following BEST describes the purpose of discovery mode?

A. Allows two Bluetooth devices to connect to each other without a mobile device

B. Disconnects all devices and connects to the closest powered on device

C. Allows a peripheral to be contacted by the mobile device

D. Instructs the phone to seek out all nearby devices and connect to them

Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage?

A. Proper paper levels in the printer

B. Inadequate available RAM

C. Optical drive device drivers

D. Central processing unit fan

Which of the following is an advantage of installing a 64-bit processor versus a 32-bit processor?

A. Uses less bandwidth on the front side bus

B. Only requires half of the clock speed

C. Able to access a larger amount of RAM memory

D. Able to be used as two 32-bit processors

A user is experiencing a problem with print jobs getting stuck in the queue. The technician attempts to stop the print jobs but the printer is not responding via GUI from the workstation. The printer was added via the company print server earlier in the day and is the only printer installed. Which of the following command line tools should the technician use on the print server'? (Select TWO)

A. net stop server

B. ta3kkill /s

C. net stop spooler

D. teskliet /s

E. net start spooler

F. net start server

Which of the following physical security measures would inexpensively prevent the theft of a computer within an office budding? (Select TWO)

A. Mantrap

B. Cable locks

C. ID badges

D. Entry control rosters

E. Biometrics

F. Locked doors