A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor.
Which of the following will allow the mouse to correctly move to the new monitor?
A. Rearranging the monitor's position in display settings
B. Swapping the cables for the monitors
C. Using the Ctrl+AIt+> to correct the display orientation
D. Updating the display drivers for the video card
A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?
A. resmon_exe
B. dfrgui_exe
C. msinf032exe
D. msconfig_exe
A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?
A. Settings > Personalization
B. Control Panel > Credential Manager
C. Settings > Accounts > Family and Other Users
D. Control Panel > Network and Sharing Center
A system dives nearly full, and a technician needs to free up some space. Which of the following tools should the technician use?
A. Disk Cleanup
B. Resource Monitor
C. Disk Defragment
D. Disk Management
In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?
A. Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.
B. Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.
C. Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.
D. Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.
A system drive is nearly full, and a technician needs lo tree up some space. Which of the following tools should the technician use?
A. Disk Cleanup
B. Resource Monitor
C. Disk Defragment
D. Disk Management
A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?
A. Network and Internet
B. System
C. Personalization
D. Accounts
Which of the following operating systems were designed for smartphones? (Select two).
A. Ubuntu
B. CentOS
C. macOS
D. Chrome OS
E. iOS
F. Android
SIMULATION
A technician has just removed malware from a Windows 7 system, but the user reports that every time they type a URL into Internet Explorer to navigate to a search engine the same standard page is being displayed on the browser. The
page is asking the user to purchase antivirus software.
Please resolve the problem using the available tools shown. When you have completed the simulation, please select the done button to submit your answer.
A. Please review explanation for detailed answer.
B. PlaceHolder
C. PlaceHolder
D. PlaceHolder
SIMULATION
Every time it is rebooted, the message "BOOTMGR is missing" appears. You have previously inserted a Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local user profiles.
Instructions:
1.
Launch the simulation to repair the failure
2.
Type Help in command line to show list of available commands
3.
When you have completed the simulation, please select the done button.
A. Review the explanation for all details.
B. PlaceHolder
C. PlaceHolder
D. PlaceHolder