220-1002 Online Practice Questions and Answers

Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid.

Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client.

Which of the following settings or features is responsible for the problems Ann is experiencing?

A. Full device encryption

B. Account lock

C. Multifactor authentication

D. Strong password requirements

Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hot-spot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hot-spot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hot-spot on her phone, and the speed test result on that hot-spot is 15Mbps. The technician checks the hot-spot settings on Joe's phone and sees the following:

Which of the following is the MOST likely cause of the problem?

A. Joe should be using WEP security on his hot-spot for faster throughput

B. Someone else is using Joe's hot-spot due to weak password

C. Joe's hot-spot gave him an invalid IP address

D. Joe is likely in a poor signal area and should try another area

A remote user has reported a suspicious pop-up. and a technician is troubleshooting the user's laptop. The technician needs to connect securely to the computer to view the user's screen and investigate the issue Which of the following should the technician use?

A. SSH

B. MSTSC

C. SFTP

D. MSRA

A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft? Which of the following should the user try FIRST to resolve this issue?

A. Open the application with administrative privileges.

B. Open a run command and then type the application name.

C. Reboot the computer into safe mode and try to open the program.

D. Uninstall the program after saving any associated data and reinstall the program.

A user's laptop screen goes Clank every time the keyboard and/or mouse are not active for five minutes The user needs to change the settings for this option. Which of the following Control Panel utilities allows the user to make the adjustment?

A. Device Manager

B. Sync Center

C. Power Options

D. Display settings

Which of the following Windows Enterprise OS versions offers BitLocker as a feature that can be enabled?

A. Windows 7

B. Windows 8

C. Windows 8.1

D. Windows 10

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software.

Which of the following should the technician do to MOST likely resolve the issue?

A. Bridge the LAN connection between the laptop and the desktop.

B. Set the laptop configuration to DHCP to prevent conflicts.

C. Remove the static IP configuration from the desktop.

D. Replace the network card in the laptop, as it may be defective.

A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message, and no changes have been made within the company.

Which of the following has infected the computer?

A. Cryptominer

B. Phishing

C. Ransomware

D. Keylogger

You are working on a Windows 7 Ultimate computer. An application called DLP 2.0 is failing to start properly.

You are required to disable two of its components in MSconfig. Which two tabs should you access? (Select the two best answers.)

A. General

B. Boot

C. Services

D. Startup

E. Tools

Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.)

A. .mac

B. .pkg

C. .deb

D. .dmg

E. .msi

F. .appx

G. .app

H. .apk