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Vendor: Oracle
Exam Code: 1Z0-325
Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Certification: Oracle Cloud
Total Questions: 86 Q&A
Updated on: Dec 15, 2024
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Your customer has asked you to create a report that will need to be sent to the executive management.
None of the recipients of this report has access to the system, and the same monthly report should be
delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule
after configuration.
After creating the report what two additional steps need to be taken? (Choose two.)
A. Update the permissions for the report to include the executive team.
B. Create a dashboard for the report.
C. Create and add the distribution list to the schedule.
D. Set up staff accounts for the executive team.
E. Send a notification to the executive team that the report is available.
F. Create a schedule record for the report.
After an implementation of a Chinese knowledge base, your customer notices there are some search
terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that
answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
A. Update answer keywords
B. Verify that all sections of the target answer(s) contain the search terms you're looking for.
C. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
D. Create entries for the word and its syntax in the dictionary file.
E. Create alias and thesaurus entries with the correct target search terms.
Your customer has team leads who are responsible for creating business rules and managing staff
accounts.
However, they should not be allowed to create or modify any profiles.
Which two options can be used to configure the Navigation Set for these team leads? (Choose two.)
A. Add the Configuration items of Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
B. Keep the default Configuration Items in the Navigation Set and let the profile handle this.
C. Create a navigation set that only has "Rules" and all "Staff Management" items in the Navigation Set.
D. Add the Configuration items of Workspaces/ Workflows, Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
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