1Z0-219 Online Practice Questions and Answers

What are the two characteristics of Multitenancy?

A. Agents cannot manually assume appropriate role based on inbound work items.

B. It allows a Call Center agent to support multiple clients at once.

C. It allows users to navigate through multi-interactions.

D. It requires users to change position to access appropriate data.

E. It allows up-to-date overview of customer service effectiveness.

Refer to the Exhibit.

The link is defining which type of relationship?

A. 1:1

B. 1:M

C. M:1

D. M:M

A Call Center agent needs to assign multiple Technical Support resources to a complex service request. What is the maximum number of users that can be assigned as the Owner?

A. One

B. more than one

C. no limit

D. This depends on the type of SR created.

E. none of the above

Identify two mechanisms for record update where state model cannot be enforced.

A. Siebel Visual Basic

B. Workflow Processes

C. Workflow Policy Programs

D. Enterprise Integration Manager

E. Siebel eScript

Which relationship exists between Quotes and Accounts?

A. 1:1 (one-to-one relationship)

B. 1:M (one-to-many relationship)

C. M:l (many-to-one relationship)

D. M:M (many-to-many relationship)

Identify the three statements that are true when creating new records using Quick Fill template.

A. Only Administrators can create new Quick Fill Templates.

B. Templates are used to store default values for fields.

C. Saving values to single-value fields, which are read only, is not supported.

D. Saving values to multi-value fields, which are read only, is not supported.

E. To use a Quick Fill template to create a new record, the user should click the Quick fill button

You have a requirement to ensure that different roles have different accesses to opportunity data. Sales Representatives should have the ability to update, but not delete opportunity records once created. Sales manager, on the other hand, should be able to update and delete all opportunity records. Which statement is true?

A. It is not possible to meet this requirement because the "No Update" and "No Delete" business component properties apply to all applets, which are mapped to the business component.

B. Two separate applets can be configured, one for sales representatives and one for sales managers, where the applet "No Delete" Properties differ, restricting deletion of opportunity records on the Sales representatives applet and allowing deletion on the sales manager applet.

C. Out of the box, Siebel does not allow for deletion of opportunity records ?this requirement cannot be met the configuration.

D. The only way to meet this requirement would be to create a copy of the opportunity business component, and make the "No Delete" BC property = "Y" for the new BC, and also make a copy of the Opportunity applet and map it to the new/ copied Opportunity.

A Siebel iHelp item can:

A. navigate the user to the correct view

B. enter default field values

C. show reference material from Siebel Bookshelf

D. suggest a value for a field

E. highlight list columns or controls used in a step

F. include branching logic

Which statement is true about access to views and data?

A. Users with the same responsibility have the same view and data access.

B. View access for a responsibility in one organization will be different in another organization.

C. View access and data access are completely independent of one another.

D. User ID, position, and responsibility control access to data.

What is an example of limiting data displayed in the My Opportunities view to opportunities assn with a job role within the organization?

A. opportunities associated with their user ID

B. opportunities for which they are the primary

C. opportunities associated with their position

D. opportunities that they created