Printable PDFOracle 1Z0-1064-22 Exam Dumps
Vendor: Oracle
Exam Code: 1Z0-1064-22
Exam Name: Oracle B2B Service 2022 Implementation Professional
Certification: B2B Service
Total Questions: 75 Q&A
Updated on: Nov 12, 2024
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1Z0-1064-22 Online Practice Questions and Answers
If you want to disable the ability to delete activities for all users, what action should you perform?
A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the "delete activities" privilege from all the roles for users who have this access.
D. Remove the users of the roles who have the "delete activities" access.
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
A. Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.
C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.
D. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
Your customer asked you to modify the default severity value for new service requests. Which three steps should you follow to make the change?
A. Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C. Lock the Profile Option for editing.
D. Modify the Profile Value and save.
E. Unlock and publish the new selected profilevalue.
F. Select View > Detach.
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